# Pick Up Orders (Scanner)
Using a Supply’d handheld scanner for pickup orders makes the process quicker, easier, and more accurate. Instead of manually checking items, you can scan products as you pick them to ensure the right items and quantities are collected. This reduces mistakes, saves time, and updates your orders in real time so everything stays accurate and ready for the customer.
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## Using a Scanner for Pick Up Orders
### Customer Notification
After a pick-up order has been picked and packed (👉 see [Pick & Pack (Scanner)](/scanner/pick-and-pack-scanner.md)), it will automatically be marked as , and the customer will be notified.
The link in the notification opens the pick-up details and displays a QR code.
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### Using the Scanner at Pickup
{% stepper %}
{% step %}
#### Select Pick-up Order
When the customer presents the QR code, open Supply'd on the scanner. Select **Pick-up Order** from the **Scanner** menu.
The **Pick Up Order** screen will appear.
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{% endstep %}
{% step %}
#### Select the Location
Choose the location the order will be picked up from.
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{% endstep %}
{% step %}
#### Click Start
Click
The **Scanner - Order Pick-up** screen will show, flashing red to indicate it's ready to scan.
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{% endstep %}
{% step %}
#### Scan the Order
You can either scan the customer's QR code or search for it manually. Scanning is the quickest and easiest method.
**Scanning**
To scan the item, point the scanner at the QR code and press either of the scanner buttons on the side.
**Manual Search**
Searching manually is useful if the code doesn't scan, the customer doesn't have the QR code or the QR code is damaged. To search manually, in the **Search Orders** field, start to type the person's or company's name, or the order number and a list of matching orders will show for you to select from.
The order will be colour-code tagged as .
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{% endstep %}
{% step %}
#### Locate & Scan the Order
Locate the order and scan the pick-up label(s). (Or manually enter the quantity of cartons/parcels picked up.)
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{% endstep %}
{% step %}
#### Hand the Order to the Customer
Hand the customer the order, and click the button.
You will be asked to confirm that you would like to mark the order as **Completed**.
Clicking the (**Mark as Completed**) button will mark the order as .
{% endstep %}
{% endstepper %}
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