Billing & Fees

Billing

Supply'd billing runs on a 7 day cycle from the date you register. Billing occur automatically to your uploaded credit card based on the usage for the previous period.

Direct debit is available upon request if credit card payments are not suitable for you. Please contact us to request access to set-up direct debit.

You can access your plan fees, next billing date and current estimate on Plan tab in your Billing Settings

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Supplier Payouts

Payouts are paid out via Stripe Express. All suppliers must set-up a Stripe Express account in order to sell on Supply'd (see Billing Settings). Payouts are made as per your selected payout schedule to your Stripe Express account which will subsequently deposit the funds into your bank account. You can see your next payout date under the Plan tab in your Billing Settings.

Funds can take up to 7 days to become available, Stripe will only pay out any funds that have already cleared. You may receive multiple payouts from Stripe for the one invoice in Supply'd.

If your payout is negative—meaning your fees exceed your credits—you will be charged the difference to your saved credit card. Payout equals your credits minus any platform and credit card fees.

To understand the payout amount and what fees were paid for, click on the 3 dots in the top right corner, select Settings, then Billing from the Settings menu, finally Invoices and click on the invoice. On the payout overlay click the 3 dots in the top right then click Download Invoice. You can also receive invoice emails, these are set under the user settings (see Users).