Delivery Schedules
Delivery schedules allow you to set a delivery schedule for each shipping zone and rule with cut off times. Supply'd delivery scheduling is advanced and requires a number of components to work.
Delivery schedules in Supply’d let you create detailed delivery plans for each shipping zone and rule, including specific cut-off times for when orders must be placed. This helps ensure deliveries are organised and happen on time. Because Supply’d’s delivery scheduling is quite advanced, it requires several connected components - such as delivery rules, zones, and operating hours - to work together seamlessly. This setup gives you full control and flexibility over how and when deliveries are managed.
You should familiarise yourself with how Shipping Zones & Rules work before commencing with setting up delivery schedules.
Setting Up a Delivery Schedule
In order to setup a delivery schedule there are a number of components that need to be set to allow it to work:
Set Operating Days under Company Settings.
Set Delivery Days under your Shipping Zone.
Set Order Cut-off and Delivery Delay under your Shipping Zone Rule.
This setup allows for granular control over delivery schedules, even allowing you to offer same day and next day delivery options within the same zone. If any one of these steps is not completed then delivery schedules would not be used.
Set Operating Days
Operating days defines the days of the week that your business is operational. This is used to calculate the processing time. For example, if you offer next day delivery on Monday to Friday and you also operate only on Monday to Friday, then if someone misses the cut-off on the Friday we would know that any order placed after this would actually be delivered on the Tuesday rather than the Monday.
To set the operating days:
Set Delivery Days
Delivery days define which days you delivery in a specific zone.
To set the delivery days:
Set Order Cut-off & Delivery Delays
The order cut-off defines the time of day that an order needs to be placed before in order to receive a specific delivery. Delivery delays defines the processing time for the order. This allows you to manage if the rule is for same day, next day, +2 day delivery or more. The delivery delay is defined based on the operating days not the delivery days.
To set the order Cut-off and Delivery Delay for a Delivery Zone:
Go to Advanced Settings
Scroll to Advanced Settings and complete the fields:
Order Cut-off
A delivery cut-off defines the period of time prior to a delivery day that an order must be placed. If this time has passed the delivery day would not be available to the customer when ordering. Choose Not Set to not use delivery schedules. If a time is selected, an additional field, Delivery Delay will appear. You must also select Delivery Delay to define the processing time of the order.
Delivery Delay
When using delivery schedules you can set the processing days before delivery would occur. Times range from Same Day Delivery to +5 Operating Days.
Available To
Whether this rule is applies to All Customers or Specific Customers Only. If Specific Customers Only is selected, a Customer(s) field will show allowing you to select specific customers.
Customer(s)
Select the customers you would like this rule to be applied to. This field will only show if Specific Customers Only is selected in the Available To field.
Warehouse Location
Whether or not to override the default warehouse location that orders for this shipping rule are mapped to. If set to "Default" it will use the setting defined in your Order Settings. If another location is defined the pick location and inventory will be allocation to the chosen location.
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