Setup a Delivery Schedule
Delivery schedules allow you to set a delivery schedule for each shipping zone and rule with cut off times. Supply'd delivery scheduling is advanced and requires a number of components to work.
You should familiarise yourself with how Shipping Zones & Rules work before commencing with setting up delivery schedules.
Setting Up a Delivery Schedule
In order to setup a delivery schedule there are a number of components that need to be set to allow it to work:
Set Operating Days in your Company Settings
Set Delivery Days under your Shipping Zones
This setup allows for granular control over delivery schedules, even allowing you to offer same day and next day delivery options within the same zone. If any one of these steps is not completed then delivery schedules would not be used.
Set Operating Days
Operating days let you choose which days your business is open.
Set Delivery Days
Set your delivery days for this zone for orders in this zone. Leave blank to not use delivery schedules in this zone.
Click on your company name in the top right then select Settings (as above).
Select Shipping Settings from the Settings menu.
Click on the Shipping Zone you want to edit.
Click on the 3 dots in the top right-hand corner and select Edit Zone.
Under Delivery Schedule select which days you will deliver to this zone.
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Set Order Cut-off and Delivery Delays
The order cut-off defines the time of day that an order needs to be placed before in order to receive a specific delivery. Delivery delays defines the processing time for the order. This allows you to manage if the rule is for same day, next day, +2 day delivery or more. The delivery delay is defined based on the operating days not the delivery days.
To set the order Cut-off and Delivery Delay for a Delivery Zone:
Click on your company name in the top right then select Settings. Select Shipping Settings from the Settings menu.
Click on the Shipping Zone, then select the rule you want to add the Order Cut-off time to.
The Edit Shipping Rule form will open.
Scroll to Advanced Settings and complete the fields:
Order Cut-off
A delivery cut-off defines the period of time prior to a delivery day that an order must be placed. If this time has passed the delivery day would not be available to the customer when ordering. Choose Not Set to not use delivery schedules. You must also select Delivery Delay to define the processing time of the order.
Delivery Delay
When using delivery schedules you can set the processing days before delivery would occur. Times range from Same Day Delivery to +5 Operating Days.
When a time is selected an additional field, Delivery Delay, will appear.
A delivery delay defines the period of time between when an order is placed and when it will be delivered. Select from the drop-down menu.
Available To
Whether this rule is applies to All Customers or Specific Customers Only.
If Specific Customers Only is selected, a Customer(s) field will show allowing you to select specific customers.
Customer(s)
Select the customers you would like this rule to be applied to.
Label Template
The shipping label template or integration to use for orders with this shipping rule. Select from the drop-down menu.
If choosing an integration, make sure you have ticked "Send To [integration_name]" to ensure the order is synced. If the integration orders are not sent to the integration the label will fail to print. Select None to ignore labels for this rule.
Pick Priority
The pick priority for orders placed with this shipping rule. Select from the drop-down menu.
Warehouse Location
Whether or not to override the default warehouse location that orders for this shipping rule are mapped to. If set to Default it will use the setting defined in your Order Settings. If another location is defined the pick location and inventory will be allocation to the chosen location.
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