Billing Settings

Billing settings defines how you will get paid and/or charged from Supply'd.

Billing Settings in Supply’d let you manage your payment methods, your plan and view your invoices all in one place. Here, you can update your billing details, view past payments, and download invoices for your records. It’s where you go to keep your Supply’d account up to date and ensure your subscription runs smoothly.

Billing Settings you can manage are:

Setting or Editing Your Billing Settings

To set or edit your Billing Settings, click on your company name in the top right and select Billing.

Alternatively, select Settings. Scroll down and select Billing.

The Billing Settings page will open, detailing all your payment information.

You will see 4 tabs - Billing, Plan, Devices and Invoices. We will discuss these below.

Billing

The Billing tab lists all the payment methods you have set - Billing Credit Cards, Billing Direct Debit and your Payout Account for Stripe.

Adding a Payment Method

A payment method - credit card or direct debit - is required for all suppliers for billing of platform fees. A credit card can also be added for payment of orders through Supply'd.

To add a Payment Method:

Click Add+

To add a credit card click Add + in the top right.

The Add Payment Method form will open.

Complete the Form

Card

Clicking Card opens a form for you to add your credit card details.

Direct Debit

Clicking Direct Debit opens a form for you to add all bank details for Direct Debit payments for billing purposes.

Direct Debit payment methods can only be used for billing purposes.

Once completed, the payment method will appear on the Payment Methods list.

Click Save

Click to save the credit card or Direct Debit details to your account. The method will appear on the Payment Methods list.

Select Billing or Orders

If this will be the method you will use for payment, ie. not a backup method, select the payment method from the Payment Methods list.

The details will open.

Under Use For, tick the boxes next to Billing and/or Orders depending on whether you want to use this card to pay your Supply’d platform charges, your orders through Supply’d, or both.

Direct Debit payment methods can only be used for billing purposes.

The payment method(s) you are currently using will have colour-coded tags beside them for easy identification.

- Billing of your platform charges.
- Order payment.
- Both billing of platform charges and order payment.
- Backup payment method.

To change your payment method, simply select the desired method from the list and tick the appropriate box(es).

👉 See Changing a Payment Method below.

Click Save

Click to save the Use For details.

Credit card details will be verified, and a temporary $1.00 charge may appear on your card, however, this will be automatically refunded.

It is not possible to edit a credit card once it has been added. You can, however, remove the card and add a new one.

👉 See Billing Settings below.

Changing a Payment Method

To change a Payment Method (Card or Direct Debit):

Click on your company name in the top right corner and select Billing from the menu.

Select the method you would like to use. The details will open.

Tick the appropriate box(es) - Billing and/or Orders.

Click .

Removing a Payment Method

To remove a Payment Method (Card or Direct Debit):

Click on your company name in the top right corner and select Billing from the menu.

Select the method you would like to remove. The card or direct debit details will open.

Click on the 3 dots in the top right corner and select Remove Card. You will be asked to confirm.

You cannot remove your current payment method. You must add/select a new payment method before removing the existing one.

All credit cards are stored securely with Stripe, one of the world’s largest payment providers. Supply’d does not store any credit card information on its platform.

Payout Account

A payout account is required for all suppliers to enable payments for credit card transactions and billing for platform and credit card fees. The payments accounts are managed by Stripe to ensure maximum security on the platform. As part of this you will need to sign up for a Stripe Express account. Sign-up takes about 5 minutes to enter all the required information. Once completed along with the other getting started steps you will be able to start selling on Supply'd.

To start click Connect to Stripe.

You can also select the Payout Frequency for which you'd prefer to be paid out in. Frequency options may vary depending on your order volumes. Click Save to apply the changes.

Once set-up you can access your Stripe Express Dashboard via the link picture above. Payouts are made from us to your Stripe Express account. Payments are then managed from your Stripe Express account to your bank account as per the settings and configuration you choose in Stripe Express. Should your bank account details change, you will need to update this in your Stripe Express account. Your Stripe Express account will track payments from us, so should you have any queries about where a payout is, you can check your Stripe Express account first.

Plan

On the Plan screen you can see a clear view of your current Supply'd plan and costs.

Users

Shows the number of users under your Supply'd plan and any additional charges that may be involved.

Locations

The number of locations under your Supply'd plan and any additional charges that may be involved.

Scanners

The number of PDA scanners hired and the charges for those.

SMS Orders

The number of SMS orders and the charges for these.

Credit Card Fees

The number of credit card transactions and the charges for these.

Custom Suppliers

The number of custom suppliers permitted with your Supply'd plan.

Additional Modules

Additional modules, such as the Production Module, can be turned on or off here.

Charges and payouts are done on a 7 day billing cycle which starts from the date your account was created. The plan page will indicate when the next charge/payout is due. Please note: payouts will take a few days to hit your bank account, the date indicated is when it will be processed on our end, not when your payout will be received.