> For the complete documentation index, see [llms.txt](https://help.supplyd.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.supplyd.co/supplyd-hub/products/offers-supplyd-hub.md).
# Offers (Supply'd Hub)
**Offers** in Supply’d Hub allow suppliers to promote products directly to customers through targeted deals, discounts, or special promotions. Whether you're introducing a new product, clearing excess stock, or rewarding loyal customers, offers provide an effective way to increase product visibility, drive sales, and encourage customer engagement.
Customers can easily browse and accept available offers, while you, as a supplier, can track performance and manage promotions from a central location. This makes **Offers** a simple and powerful tool for growing sales and building stronger customer relationships.
This doc will guide you through the offer process, including:
* [#creating-an-offer](#creating-an-offer "mention")
* [#what-happens-next](#what-happens-next "mention")
* [#additional-options](#additional-options "mention")
* [#updating-an-offers-status](#updating-an-offers-status "mention")
* [#cancelling-an-offer](#cancelling-an-offer "mention")
* [#bulk-actions](#bulk-actions "mention")
***
## Creating an Offer
Offers on Supply’d Hub help suppliers showcase selected products to a wider audience of retailers and active buyers. Connected retailers can browse available offers and, if interested, accept them directly through the platform.
To participate, the customer must be a Supply’d user and connected to the supplier. Once an offer is accepted, the customer can view the supplier’s product range and choose which products to range. Ranged products then become available for ordering through Supply’d, with purchases recorded as standard sales orders in the supplier’s Hub account.
This provides a simple way for suppliers to gain exposure, attract new customers, and turn promotional offers into ongoing business relationships.
{% hint style="success" %}
👉 See the [Connecting with Customers (Supply'd Hub)](/supplyd-hub/customers/connecting-with-customers-supplyd-hub.md) doc for information on connecting with customers.
{% endhint %}
{% hint style="warning" %}
Supply’d Hub is designed for trading with connected Supply’d retailers. If you try to send an offer before connecting with any customers, Supply’d will display an alert and provide a list of customers you can connect with.\
{% endhint %}
In the example below, we’ve introduced a new product, a Rainbow Unicorn Cupcake, and would like to let our customers know about and offer to them.
To create an offer:
{% stepper %}
{% step %}
#### Select the Products Page
Select **Products** from the main menu to view a list of all your products. Then select the product you would like to offer. The product's details page will open.
***
{% endstep %}
{% step %}
#### Click Offer to Customers
Click .
The **Create Offer** form will open.
***
{% endstep %}
{% step %}
#### Select the Customer(s)
Type or click in the **Customers** field to view a list of your customers, then select the customers you would like to send the offer to.
***
{% endstep %}
{% step %}
#### Add Additional Products
You can choose additional products to add to this offer.
1. Click in the field that says "**Type Product Name**" and begin typing the product to bring up a list of matching products.
2. Select the product.
3. Click to add it to the offer.
4. Repeat for any other products you would like to include in the offer.
{% hint style="success" %}
You can remove a product from an offer by clicking the “**X**” to the right of the product.
{% endhint %}
***
{% endstep %}
{% step %}
#### Add Notes
The **Notes** section of the **Offers** form allows you to add any additional information or context about the offer for your customers. This could include details such as a product highlights or special promotions. Any text entered here will be visible to customers as part of the offer.
***
{% endstep %}
{% step %}
#### Click Review
Click .
The **Review Offer** form will open, listing the product(s) to be offered, the product price(s), and customer(s) the offer will be sent to, and allow you to customise the offer for each individual customer.
***
{% endstep %}
{% step %}
#### Adjust Pricing & Edit Notes
**Discount**
The **Discount** fields allow you to set either a percentage (%) or dollar ($) discount for that particular customer. Select **%** or **$** from the first field, then enter the applicable percentage or dollar amount in the second field. The discounted price will be calculated automatically.
{% hint style="success" %}
Any [Customer Specific Pricing (Supply'd Hub)](/supplyd-hub/customers/customer-specific-pricing-supplyd-hub.md) will be automatically applied to these fields. This can be edited should you wish to make changes.
{% endhint %}
**Price**
The **Price** field shows the final price after the discount has been applied, helping you confirm what customers will actually pay.
{% hint style="success" %}
Alternatively, you can enter a price here and the system will automatically calculate the discount percentage or dollar amount for you.
{% endhint %}
**Notes**
The **Notes** field lets you edit the text you added in Step 5, tailoring it to be individual and specific for each customer.
***
{% endstep %}
{% step %}
#### Click Send Offer
Click to send the offer to the customer.
{% hint style="info" %}
If you try to send an offer to a customer you’ve already sent one to, you will receive a warning. You can still proceed and send the offer if desired.
{% endhint %}
{% endstep %}
{% endstepper %}
***
### What Happens Next ?
{% stepper %}
{% step %}
#### The Customer Receives an Email
Once you send the offer, the customer will receive an email with a link to review and respond to the offer.
The offer will also appear on their **Products** page under the **Offers** tab, where they can click and choose how they would like to respond or whether they would like to range or reject the product. The choices are:
* **Awaiting Feedback**
* **Awaiting Samples**
* **Ranged**
* **Rejected**
They also have the option to include a message with their response.
***
{% endstep %}
{% step %}
#### The Customer Responds
When the customer responds you will receive an email with that response.
{% hint style="success" %}
If the customer selects **Ranged** the product will be added to their **Products** list and they can start ordering it from you.
{% endhint %}
***
{% endstep %}
{% step %}
#### You Respond
When you select an offered product from your **Products** list, the product's details page will display the customers you have sent offers to and the current status for that offer.
{% hint style="success" %}
Offer statuses are colour-coded for easy identification:
* - The offer has been sent and is waiting for the customer to review and respond.
* - The customer has requested additional information or feedback before deciding whether to range the product.
* - The customer has requested product samples for evaluation.
* - The customer has accepted the product and added it to their product range, making it available for ordering.
* - The customer has decided not to range the product at this time.
* - The offer has been withdrawn and is no longer active or available for the customer to respond to.
{% endhint %}
Click on the customer to open the offer details.
{% hint style="success" %}
If the customer has chosen to range or reject the product, no response is required and a message field will not be displayed.
{% endhint %}
On this page, you can view the customer's response, including any message they may have provided, and send a reply. You can continue to exchange messages in this way until the customer decides to range or reject the offered product.
Any messages will appear here as a record of your correspondence.
{% endstep %}
{% endstepper %}
***
## Additional Options
For offers with an , or status, you will see 3 dots in the top right of the offer details page (the page titled **"\[Customer Name] Ranging"**)
Offers that are or will not have this option.
* **Mark As:** Allows you to update the offer status.\
👉 See [#updating-an-offers-status](#updating-an-offers-status "mention") below for more details.
* **Cancel Offer:** Allows you to withdraw the offer.\
👉 [#cancelling-an-offer](#cancelling-an-offer "mention") below goes into full details.
***
### Updating an Offer's Status
For any offers that have either a , or status, you will have the option to mark the product as **Awaiting Feedback**, **Awaiting Samples**, **Ranged** or **Rejected**.
{% stepper %}
{% step %}
Select **Products** from the main menu and select the product.
{% endstep %}
{% step %}
Click on the supplier whose offer you would like to update the status for.
{% endstep %}
{% step %}
Click on the 3 dots in the top right, select **Mark As**, and choose the desired status.
{% endstep %}
{% endstepper %}
***
### Cancelling an Offer
If you wish to cancel an offer for any reason:
{% stepper %}
{% step %}
Select **Products** from the main menu and select the product.
{% endstep %}
{% step %}
Click on the supplier whose offer you would like to cancel.
{% endstep %}
{% step %}
Click on the 3 dots in the top right, select **Cancel Offer**.
{% endstep %}
{% step %}
A form will open allowing you to send a message to the customer.
The offer's status will change to .
{% endstep %}
{% endstepper %}
***
## Bulk Actions
If you have a large number of products that you would like to offer to customers, you can use the **Bulk Actions** feature to create offers for multiple products at once.
{% stepper %}
{% step %}
#### Select the Products
On the **Products** page, select the products you would like to include in the offer by ticking the box to the left of each product name. To select all products in the list, tick the box beside the button.
{% hint style="success" %}
The button will remain greyed out until at least one product is selected. Once a product has been selected, it will turn green and become clickable.
{% endhint %}
***
{% endstep %}
{% step %}
#### Select Create Offer
Click on to open a menu. Select **Create Offer**.
The **Create Offer** form will open.
***
{% endstep %}
{% step %}
#### Complete the Form
As described above in [#creating-an-offer](#creating-an-offer "mention"), select the customer(s), add or remove products from the offer, and include any notes you wish to send with the offer, then click . The **Review Offer** form will open.
***
{% endstep %}
{% step %}
#### Review the Offer Details
Review the details, add any special pricing or customer-specific notes, and then proceed with the offer as described from Step 6 of the [#creating-an-offer](#creating-an-offer "mention") process.
{% endstep %}
{% endstepper %}
---
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