Navigating Supply'd HUB
Supply’d Hub helps suppliers showcase products, connect with retailers, and create new ranging and sales opportunities within the Supply’d platform.
Supply’d Hub is a free platform designed to help suppliers showcase their products, connect with retailers, and grow their business within the Supply’d network. Suppliers can manage product listings, send offers and promotions, and present their range to retailers for ranging consideration and future supply opportunities.
By connecting with retailers already using Supply’d, suppliers can build trading relationships, increase product visibility, and receive orders directly through the platform. Supply’d Hub provides a simple and accessible way for businesses to start managing customer connections and promoting their products online.
This guide will walk you through a brief overview of how to navigate the platform, so you can make the most of its features and keep your business running smoothly, including:
Logging In
Go to Supply'd
Go to https://supplyd.co/.
👉 If you already have a Supply’d account, simply head to the Login page - https://app.supplyd.co/
To create a free Supply'd Hub account with, click the Login button in the top right, then the 
button.
👉 See Creating Your Supply'd Hub Account for more details.
Home Page
The Home page shows the customers you have added or connected with.
Location
If you have multiple locations on your account you will see a location in the top right. Click the location next to your name in the top right to switch between available locations.
This option will only show if you have multiple locations to your account.
👉 See the Locations (Supply'd Hub) doc for details on how to add additional Locations.
Upgrade Tab
The Upgrade tab contains links where you can learn more or book a demo to see what the full version of Supply’d ERP can offer your business.
Settings Menu
Click your name in the top right corner to open the menu and access all your Settings.
My Account
My Account allows you to modify your personal account details, set up two-factor authentication and notifications.
Many of the notifications listed in the Notifications section relate to the full version of Supply’d and are not available in Supply’d Hub.
Settings
This is where you can manage your settings for Supply'd.
For full details see the relevant docs:
👉 Billing Settings (Supply'd Hub)
👉 Company Settings (Supply'd Lite)
👉 Customer Settings (Supply'd Hub)
👉 Product Settings (Supply'd Hub)
Billing
Add and manage your payment details, view your plan or upgrade your account.
👉 Billing Settings (Supply'd Hub)
Billing Settings mainly relates to the payment of Supply'd platform fees. Since you're using the free Supply'd Hub, there are no platform charges. However, the system requires there to be a billing card added. Charges would only apply if you were to upgrade your account.
Users
Supply’d Hub allows one additional user to be added to the account. Adding a user lets you give a team member access to help manage orders, products, and customers. You can control what the user can view and manage, helping your team collaborate while keeping sensitive information secure.
Help
Takes you to Supply’d Help, where you can search for answers or browse help docs.
Report Bug
If you experience any issues with Supply'd, you can report them by clicking here to open the Report a Bug form.
Issue* [required field]: Tell us the issue you are experiencing.
Step To Replicate* [required field]: Please describe the steps needed to reproduce the issue, step-by-step. Include as much detail as possible, such as what you were doing, what you expected to happen, and what actually happened. The more information you provide, the easier it will be for the team to identify and fix the problem quickly.
Severity: Select the severity of the issue.
Low: There is an easy work around.
Normal: The bug is manageable temporarily.
High: It's problematic, but not affecting critical functionality.
Urgent: Critical business functionality is broken.
Screenshots (optional): Optionally add any screenshots showing the issue (eg. error messages etc.). Click
to select the files from your device.Click
.
Main Menu
On the left-hand side you will see the main menu.
Home
The Home page shows the customers you have added or connected with.
Products
The Products page lets you add, view, and manage all your products in one place.
You will notice that on most pages there are colour-coded statuses beside products, customers, and other items for easy identification of their status at a glance.
👉 See the Products docs for details on how to add, manage and offer your products.
Customers
Displays a list of all your customers, when they placed their last order with you in Supply'd, and their current status.
👉 See the Customers docs for details on connecting with and managing your customers.
The 3 dots in the top right of a page opens a menu with options for that page.
Sales
The Sales page displays all your orders and lets you add new ones and manage existing ones.
Sales Tab - Displays all orders received from customers and allows you to manage them.
Standing Tab - Displays recurring sales orders that are scheduled to run on a regular basis.
👉 See the Sales docs for more details.
Many pages include search and filter tools to help you quickly find and sort items such as products, sales, and customers.
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