> For the complete documentation index, see [llms.txt](https://help.supplyd.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.supplyd.co/supplyd-erp/settings/shipping-settings.md).

# Shipping Settings

**Shipping Settings** in Supply’d allow you to define where and how your deliveries are made. You can create different zones based on regions, postcodes, or distances, and apply specific delivery rules such as minimum order values, delivery fees, or schedules. This helps streamline logistics, ensuring your delivery operations are efficient, accurate, and tailored to your business needs.

This document will guide you through:

* [#shipping-zones](#shipping-zones "mention")
* [#shipping-rules](#shipping-rules "mention")
* [#assigning-a-zone-on-a-customer-level](#assigning-a-zone-on-a-customer-level "mention")
* [#assigning-a-zone-on-a-product-level](#assigning-a-zone-on-a-product-level "mention")

***

## Shipping Zones

**Shipping zones** are defined delivery areas used to organise and manage where your business delivers.

Shipping zones have two main functions in Supply’d:

1. **Define service areas** – Only customers located within a defined shipping zone can purchase your products.
2. **Set separate shipping pricing** – Apply different delivery charges based on the delivery area.

***

### Adding a Shipping Zone

{% stepper %}
{% step %}

#### Go to Settings

Click on your company name in the top right and select **Settings**. 

<figure><img src="/files/KEzgVxMuzbQwwwJjzvf1" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/RWk3bT2GpW0vHHPsZQxg" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="/files/KEzgVxMuzbQwwwJjzvf1" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Select Shipping Settings

Scroll down and select **Shipping Settings** from the **Settings** menu.&#x20;

<figure><img src="/files/soepHVczpqAtj8TIMlFS" alt=""><figcaption></figcaption></figure>

![](/files/dNFWJ0bqAt5YFPH8a6OL)

<figure><img src="/files/soepHVczpqAtj8TIMlFS" alt=""><figcaption></figcaption></figure>

The **Shipping Zones** page will open listing any zones you may have set up.

<figure><img src="/files/soepHVczpqAtj8TIMlFS" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/CujPqT9ColcUKTCbfmun" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/soepHVczpqAtj8TIMlFS" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
The **Shipping Zones** list can easily be reordered by simply clicking and holding on the 3 lines beside a zone and dragging it to the desired position in the list.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Click Add +

To add a new zone, click the **Add +** button in the top right corner.&#x20;

<figure><img src="/files/XPsu4Jq4GQq1If3eCV36" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ijAM35brdu23iVOFxxF4" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/XPsu4Jq4GQq1If3eCV36" alt=""><figcaption></figcaption></figure>

The **Add Shipping Zone** form will appear.&#x20;

<figure><img src="/files/XPsu4Jq4GQq1If3eCV36" alt=""><figcaption></figcaption></figure>

<img src="/files/9IfdEdPo7oB622H8UQPR" alt="" width="563">

<figure><img src="/files/LPzYc7bs5Ay2bTgqKN5x" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
To open or close the sections on this form click the little arrows to the right of the titles (as circled in red above).
{% endhint %}

<figure><img src="/files/XPsu4Jq4GQq1If3eCV36" alt=""><figcaption></figcaption></figure>

Complete the sections as per the guidelines below:

<figure><img src="/files/XPsu4Jq4GQq1If3eCV36" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Zone Details

<figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/KxrIXuWEe5mxXau9pdBw" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

**Name\* \[required field]**&#x20;

Enter the reference name for the shipping zone.&#x20;

For example if the Shipping zone is for servicing Victoria only you can simply name it "Victoria".

<figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

**Select Zone Areas By\* \[required field]**&#x20;

Select the areas for this zone to apply - **State**, **Postcode** or **Both**.

<figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ypqEvUW6Oubav5Idn6aX" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

* **State:** The rules within this zone will apply to all or selected states only. Tick the states under **Zone Areas (By State)** to which the rules should apply.\
  \ <br>

  <figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

  <figure><img src="/files/GfiFZyMrCBlwQ1uG2kTH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

* **Postcodes:** The rules within this zone can apply to specific postcodes only.<br>

  Enter the postcodes that the shipping zone applies to under **Zone Areas (By Postcode)**, entering one postcode or range per line. \
  \
  Examples:

  * Single postcode: 3000
  * Range of postcodes: 3000 - 3100 (all numbers within the range will apply)

  <br>

  <figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

  <figure><img src="/files/HE9HpKbhdlyYZzBFMhBx" alt=""><figcaption></figcaption></figure>

  <figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

* **Both:** The rules in this zone apply to selected states and postcodes. States take priority, but you can add postcodes to include additional delivery areas.\
  \
  \
  Tick the states under **Zone Areas (By State)** to which the rules should apply, then enter the postcodes, one postcode or range per line, under **Zone Areas (By Postcode)**.\
  \ <br>

  <figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

  <figure><img src="/files/57VfWezuPgFqPkwb1kXS" alt=""><figcaption></figcaption></figure>

  <figure><img src="/files/yNZotaP63b40VY6NCE1g" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### **Delivery Schedule**&#x20;

Set the delivery days for orders in this zone.&#x20;

Leave blank to not use delivery schedules in this zone.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/BW7tOqk6B7Rhr3LrQXEf" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Click Save

Click <img src="/files/rd3dLqTf3ZK2aOqp6BA0" alt="" data-size="line"> to apply your settings.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

{% hint style="info" %}
Supply’d automatically selects the shipping zone for orders based on the customer’s state or postcode, using the order of zones listed in the Shipping Zones list.

* For example: A customer in postcode 3011 falls within the **Melbourne Local** zone, so the rules, delivery costs, and other settings for that zone will apply.
* For orders outside the listed postcodes, the **All** zone and its rules will be applied.

The **Shipping Zones** list can easily be reordered by simply clicking and holding on the 3 lines beside a zone and dragging it to the desired position in the list.
{% endhint %}

***

### Editing a Zone

To edit a zone:

{% stepper %}
{% step %}
Click on your company name in the top right and select **Settings**.&#x20;

{% endstep %}

{% step %}
Scroll down and select **Shipping Settings** from the **Settings** menu. The **Shipping Zones** list will open.

{% endstep %}

{% step %}
Choose the zone you would like to edit.

{% endstep %}

{% step %}
Click on the 3 dots in the top right and select **Edit Zone** from the menu.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/yUt8kp09RB0bGFxC2e0E" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

The **Edit Shipping Zone** form will open.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/hM9G1KW5Jdb2nbtYHf9F" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Update any details as needed, following the guidelines outlined above for [#adding-a-shipping-zone](#adding-a-shipping-zone "mention").

{% endstep %}

{% step %}
Click <img src="/files/rd3dLqTf3ZK2aOqp6BA0" alt="" data-size="line"> to update the zone details.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Changes to the service areas based on the shipping zones may take up to a few hours to be applied to Supply'd stores.
{% endhint %}

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

### Removing a Zone

To remove a zone:

{% stepper %}
{% step %}
Click on your company name in the top right and select **Settings**.&#x20;

{% endstep %}

{% step %}
Scroll down and select **Shipping Settings** from the **Settings** menu. The **Shipping Zones** list will open.

{% endstep %}

{% step %}
Select the zone you would like to remove.

{% endstep %}

{% step %}
Click on the 3 dots in the top right and select **Remove Zone** from the menu.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/7gHGdwphLcBEpIq6WQdc" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

You will be asked to confirm.

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/uEmnKprPPd6wEMTR1P3Z" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

Click <img src="/files/txvoUa0ILRjsPwxJw9h0" alt="" data-size="line">.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

## Shipping Rules

Shipping rules are created within a specific zone and define the delivery options available to customers at checkout.

***

### Adding a Shipping Rule

{% stepper %}
{% step %}

#### Go to Settings

Click on your company name in the top right and select **Settings**.&#x20;

<figure><img src="/files/KEzgVxMuzbQwwwJjzvf1" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Select Shipping Settings

Scroll down and select **Shipping Settings** from the **Settings** menu.&#x20;

<figure><img src="/files/soepHVczpqAtj8TIMlFS" alt=""><figcaption></figcaption></figure>

The **Shipping Zones** page will open listing any zones you have set up.

<figure><img src="/files/soepHVczpqAtj8TIMlFS" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Select Zone

Select the zone you would like to add the shipping rule to.

<figure><img src="/files/XPsu4Jq4GQq1If3eCV36" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/g9v2F536moNWoNBVVAcV" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/XPsu4Jq4GQq1If3eCV36" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Click Add+

Click <img src="/files/i9SCsmalXPEplwAN2PwU" alt="" data-size="line"> or **Add+** in the top right.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/3gV0g4OuQZMP0K18JQOD" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The <img src="/files/i9SCsmalXPEplwAN2PwU" alt="" data-size="line"> button only appears when no rules have been added. To add additional rules, use **Add +**.
{% endhint %}

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

The **Add Shipping Rule** form will open.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/5qL60xwbASTNOFo41nFT" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
To open or close the sections on this form click the little arrows to the right of the titles (as circled in red above).
{% endhint %}

<figure><img src="/files/XPsu4Jq4GQq1If3eCV36" alt=""><figcaption></figcaption></figure>

Complete the sections as per the guidelines below:

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Rule Details

Set the details for this shipping rule.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/3xHti7flv7vmT5SOv4xU" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

**Name\* \[required field]**&#x20;

Enter a reference name for the shipping rule. This will be what is displayed to the customer at the checkout.&#x20;

Examples would be: "Standard", "Express", "Next Day Delivery", "Free Shipping".

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

**Pricing Type\* \[required field]**&#x20;

Select the pricing type to choose how this rule will be charged.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/bg1nfsycn1HIp4mV525i" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

* **Flat Rate:** Flat rate shipping charges a fixed delivery fee per order, regardless of the number of items or their weight.
* **Calculated:** Calculated pricing allows you to set a variable price based on a base price plus a percentage of the sale value.
* **Free Shipping:** Free Shipping will not charge the customer for shipping.&#x20;
* **Pick-up:** Pick-up can be used for offering pick-up from a location/warehouse. There is no amount charged for this pricing type.
* **Shippit Quote** (if integrated): Shippit Quote allows you to charge a quoted amount from Shippit.

<figure><img src="/files/w40GO2yh48i0SpPQiCxo" alt=""><figcaption></figcaption></figure>

The options shown for each one will vary.&#x20;

👉 See the [#rule-details-pricing-type](#rule-details-pricing-type "mention") section below for more details about each type.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

**Min Spend**&#x20;

Defines the minimum spend of the customers entire cart before the rule appears.&#x20;

For example, if you wanted to set free shipping over $100, you would set the value as "$100.00".

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

**Max Spend**&#x20;

Defines the maximum spend of the customers entire cart for the rule to appear.&#x20;

For example, if you offer standard shipping but provide free standard shipping for orders over $100, you can hide the standard shipping option at checkout when the order value exceeds $100.

* To do this, set the value as "$99.99".
* This ensures the standard shipping option disappears just before the free shipping threshold.
* If both options were set at "$100", a cart valued at exactly $100 would show both options.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
The next section will vary depending on what is chosen in the **Pricing Type** field - Flat Rate, Calculated, Free Shipping, Pick-up or Shippit Quote.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Rule Details - Pricing Type Additional Sections

These sections will vary depending on the **Pricing Type** set above.&#x20;

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/X4HFuKp8OpV600mQ59Lg" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

***

#### Flat Rate

Flat Rate gives you the ability to set a single fixed price to be applied for the rule.&#x20;

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/tHfuLvRciyIZjMn1tXEp" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Price\* \[required field]**&#x20;

Enter the price to apply at a flat rate for this shipping rule.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Subject To Tax\* \[required field]**

Select whether or not tax applies to this shipping method.&#x20;

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The **Flat Rate** section will only show when "**Flat Rate**" is selected in the **Pricing Type** field.
{% endhint %}

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

***

#### Calculated

Calculated pricing allows you to set a variable price based on a base price plus a percentage of the sale value.&#x20;

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

![](/files/96xjvnXS6a6v7EL2ggxJ)

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Base Price**&#x20;

Enter the base price for the shipping rule.

* For free shipping, enter "$0.00".
* For a fixed shipping fee, enter the desired amount (eg. $10.00).
* You can also combine the base price with the **Percentage of Sale** option below. In this case, the total shipping cost will be calculated as **Base Price + Percentage of Sale** (eg. $10.00 plus a set percentage of the cart value).

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Percentage of Sale**&#x20;

Enter a percentage to charge based on the total cart value. Do not include the percentage sign.

* For example: entering "5" on a $200 order will calculate a shipping cost of 5% of the order value, ie. $10.
* You can also combine this with the **Base Price** field to add a fixed amount in addition to the percentage of the sale.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Min Price**&#x20;

Enter a minimum shipping fee.

This is useful when using the **Percentage of Sale** option to ensure low-value orders still meet a minimum shipping cost.

* For example: If Percentage of Sale is set to "5" (5%) on a $50 order, the calculated shipping would be $2.50.
* If your **Min Price** is set to "$10.00", the shipping fee will default to $10 instead, ensuring it covers your costs.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Max Price**&#x20;

Similarly to the **Min Price** option you can define a maximum price.&#x20;

This is useful when using the **Percentage of Sale** option to prevent shipping costs from becoming too high on larger orders.

* Example: If Percentage of Sale is set to "10" (10%) on a $1,500 order, the calculated shipping would be $150.
* To avoid charging customers excessively, you can set a **Max Price** of "$50.00". In this case, if the calculated shipping exceeds $50, the fee will be capped at $50.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Subject To Tax\* \[required field]**

Select whether or not tax applies to this shipping method.&#x20;

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The **Calculated Rate** section will only show when "**Calculated**" is selected in the **Pricing Type** field.
{% endhint %}

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

***

#### Free Shipping

Free Shipping will not charge the customer for shipping when this rule is applied.&#x20;

There is no additional section when this option is selected.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

***

#### Pick-up

Pick-up can be used for offering pick-up from a location/warehouse. There is no amount charged for this pricing type.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

![](/files/C9JnDYRVBZpiaIVp7O3e)

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Pick-up Location**

Select the pick-up location.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Pick-up Details**

Enter any additional details such as opening hours and pick-up instructions.

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
We recommend including opening times and specific directions for where to collect the order. These details are emailed to customers when you mark an order as ready for pick-up.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The **Pick-up Settings** section will only show when "**Pick-up**" is selected in the **Pricing Type** field.
{% endhint %}

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

***

#### Shippit Quote

**Shippit Quote** allows you to charge a quoted amount from Shippit.&#x20;

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
You will need to add carton dimensions and weights to products for the quoted price to be accurate.&#x20;

👉 See [Adding Products](/supplyd-erp/products/adding-products.md) for details on how to that.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Shippit is a third party service you can integrate with Supply'd. Shippit allows you to streamline your shipping process more efficiently with multiple couriers.&#x20;

This section will only show when "**Shippit Quote**" is selected in the **Pricing Type** field and Shippit is integrated with your account.

👉 See the [Shippit](/supplyd-erp/integrations/shipping-integrations/shippit.md) document for details about integrating Shippit with Supply'd.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

![](/files/XorIlb7GS2wGOXuSHYXB)

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Shippit Integration**

Select the **Shippit** integration.

<figure><img src="/files/w40GO2yh48i0SpPQiCxo" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Our example uses **Shippit - Test**, where "Test" is the name given to the integration during setup. Your integration name will reflect whatever name you chose when configuring it.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Shippit Quote Type**

Select the service type you'd like to quote for - **Standard**, **Express**, **Priority**, **On Demand** or **Click & Collect**.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ar9YavJD0Rjr8hdMsgMH" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Subject To Tax\* \[required field]**

Select whether or not tax applies to this shipping method.&#x20;

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Add Margin $**&#x20;

Optionally add a fixed margin on top of the quoted amount from Shippit. This can help cover packaging and handling costs if applicable.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Add Margin %**&#x20;

Optionally add a margin as a percentage of the quoted amount from Shippit. This can help cover packaging and handling costs if applicable.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Send To Shippit - Test?

Toggle on to send orders from this rule to **Shippit - Test**,  where the name "Test" will actually reflect whatever name you chose during the integration setup.

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
This section will only show if you integrated Shippit with your account.

👉 See the [Shippit](/supplyd-erp/integrations/shipping-integrations/shippit.md) document for details about integrating Shippit with Supply'd.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/JJfiPaYUKBMiUomW3KFG" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Send "Test" Orders To**

Select where orders using this rule should be mapped to in **Shippit - "Test"**.

<figure><img src="/files/w40GO2yh48i0SpPQiCxo" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
These options let you define whether orders using this shipping rule are sent to Shippit and, if so, which default shipping type to use. Select the shipping type you want these orders sent to Shippit as.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/3Ofuv4cTKoGNkziimRH3" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

Repeat this step if you have any other Shippit integrations

<figure><img src="/files/w40GO2yh48i0SpPQiCxo" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Send To Starshipit - My Company?

Toggle on to send orders from this rule to **Starshipit - "My Company"**,  where the name "My Company" will actually reflect your business name, or whatever name you chose during the integration setup.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
This option will only show if StarShipit is integrated with your account.

👉 See the [Starshipit](/supplyd-erp/integrations/shipping-integrations/starshipit.md) document for details about integrating Starshipit with Supply'd.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Advanced Settings

Configure advanced settings for this rule to set delivery schedules or specify which customers can use this rule.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/vAzeNdgPk2jpLbksb73P" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Order Cut-off**

A delivery cut-off defines the period of time prior to a delivery day that an order must be placed. If this time has passed the delivery day would not be available to the customer when ordering.&#x20;

Choose "Not Set" to not use delivery schedules.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/7DaBuFpB6UFRmMqR8tQK" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Delivery Delay**

A delivery delay defines the time between when an order is placed and when it is delivered.&#x20;

Enter the delivery delay in number of days.&#x20;

For example:

* For same-day delivery, enter "0".
* For next-day delivery, enter "1".

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Available To**

Whether this rule is available to all customers or just specific set of customers.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ycu0F7NbEf8TMUqiNMvU" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

When **Specific Customers Only** is selected an additional field - **Customer(s)** - will appear.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Customer(s)**&#x20;

Select or enter the customers this rule applies to. Typing in or clicking the field will display a list of customers to choose from. Only customers in this list will be able to see and use this shipping rule.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/6KjAs2PPxSqF3AFxFB8O" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
This field will only show if "**Specific Customers Only**" is selected in the **Available To** field.
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Label Template**

Select the shipping label template or integration to use for orders with this shipping rule.&#x20;

Select **None** to ignore labels for this rule.

<figure><img src="/files/w40GO2yh48i0SpPQiCxo" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/w90hRqevHxkInEY3Q8Ff" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/w40GO2yh48i0SpPQiCxo" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
If using an integration such as Shippit, ensure **Send To \[integration\_name]** is toggled on (see steps 7 & 8) so the order is synced. If orders are not sent to the integration, labels will fail to print.&#x20;
{% endhint %}

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

**Pick Priority**

Select the pick priority for orders placed with this shipping rule.&#x20;

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/MPKnUXIyJLBVGfUbyLbp" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Pick Priority** determines the order in which items are selected for picking. Items with a higher priority are picked before lower priority items.
{% endhint %}

<figure><img src="/files/w40GO2yh48i0SpPQiCxo" alt=""><figcaption></figcaption></figure>

**Warehouse Location**&#x20;

Select whether to override the default warehouse location for orders using this shipping rule.

* If set to **Default**, the system will use the warehouse defined in your [Order Settings](/supplyd-erp/settings/order-settings.md).
* If another location is selected, the pick location and inventory will be allocated to that chosen warehouse.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/BWa34ACudFY9dQL2XX9g" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/w40GO2yh48i0SpPQiCxo" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Click Save

Click <img src="/files/ws4WbECPGJQ7iCY00QKY" alt="" data-size="line"> to add the **Rules**.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

### Editing a Rule

To edit a rule:

{% stepper %}
{% step %}
Click on your company name in the top right and select **Settings**.&#x20;

{% endstep %}

{% step %}
Scroll down and select **Shipping Settings** from the **Settings** menu. The **Shipping Zones** list will open.

{% endstep %}

{% step %}
Select the zone from the list that contains the rule you want to edit. The **Shipping Zone Rules** page for that zone will open.

{% endstep %}

{% step %}
Select the rule you want to edit.&#x20;

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/1K1wtdFmZkunxVbi4d8v" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

The **Edit Shipping Rule** form will open.&#x20;

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/YkXYKbtrmd8EOHbF5RI0" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Update any details as needed, following the guidelines outlined above for [#adding-a-shipping-rule](#adding-a-shipping-rule "mention").

{% endstep %}

{% step %}
Click <img src="/files/ws4WbECPGJQ7iCY00QKY" alt="" data-size="line"> to update the rule details.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

### Removing a Rule

To remove a rule:

{% stepper %}
{% step %}
Click on your company name in the top right and select **Settings**.&#x20;

{% endstep %}

{% step %}
Scroll down and select **Shipping Settings** from the **Settings** menu. The **Shipping Zones** list will open.

{% endstep %}

{% step %}
Select the zone from the list that contains the rule you want to remove. The **Shipping Zone Rules** page for that zone will open.

{% endstep %}

{% step %}
Select the rule you would like to remove.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/47WfOMVyiWIDIk93pXfl" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Click on the 3 dots in the top right and select **Remove Rule** from the menu.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LQlnUmCgPOGwLwh8Ot46" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

You will be asked to confirm.

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/WWCsu3CwjWY74WfDiWqr" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/zelStMPv3WHB13AFc7B2" alt=""><figcaption></figcaption></figure>

Click <img src="/files/txvoUa0ILRjsPwxJw9h0" alt="" data-size="line">.

<figure><img src="/files/DLjNISQhz2zQslZoLWZy" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

&#x20;

## Assigning a Zone on a Customer Level

In addition to setting Shipping Zones by state or postcode, you can also assign Shipping Zones at the customer level.

This allows you to define a subset of shipping zones that can apply specifically to a customer. Note that the customer’s location must still meet the conditions of the zone and rule for the Shipping Zone to apply.

For example, if you have a regular customer who uses a different delivery service, you can apply an alternative set of rules for them.

* Create a zone for this purpose, eg. **Vic Alt**.
* In the rules for this zone, add the applicable shipping rules and rates.

To assign a specific zone to a customer, follow the guidelines as follows:

{% stepper %}
{% step %}

#### Select the Customer

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

1. Select **Customers** from the main menu. The **Customer** page will open listing all your customers.&#x20;
2. Select the customer to assign a zone to.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

![](/files/pERWqtr3L2sXDC5213jo)

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

The customer's details page will open.

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/IDhNeqgCORWNpcoVTbez" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Select Edit Customer

Click on the 3 dots in the top right and select **Edit Customer**.&#x20;

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/R4vNR6JR9LaRRXHwpyFe" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

The **Edit Customer** form will open.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/SinMZBvLMxi4QoDZ5hZv" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/KJ30tUtbem6BikrNPtJm" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Select the Shipping Zone

In the **Settings** section, click on the **Shipping Zones** field and select the appropriate zone.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/stcjNsTuXLpORDP7pBkE" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/4hFJDlpW8InIJIsBdEGS" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Click Save

Click <img src="/files/ws4WbECPGJQ7iCY00QKY" alt="" data-size="line"> to assign the zone to the customer.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

## Assigning a Zone on a Product Level

Shipping Zones can also be assigned at the product level, overriding other zones and rules that would normally apply.

* For example: Some products may require refrigerated transport, have higher costs, specific delivery days, or only be deliverable within a certain radius.
* In this case, create a separate shipping zone with rules reflecting these special conditions.
* When applied, if one or more of these items are added to an order or cart, only the selected zones will be available.

To assign a specific zone to a product, follow the guidelines as follows:

{% stepper %}
{% step %}

#### Select the Product

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

1. Select **Products** from the main menu. The **Products** page will open listing all your products.&#x20;
2. Select the product to assign a zone to.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

![](/files/7PlzYeWhK3r5fDipmz9k)

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

The product's details page will open.

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ny8RhrNecQ1DGhkYuB5o" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Select Edit Product

Click on the 3 dots in the top right and select **Edit Product**.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/3gv30Dsi6AFGqUUcheCP" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

The **Edit Product** form will open.

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/AIwi9HRK2mrOWGlSFwzp" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/F25RwkVv45c4Gy9kjnUo" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Select the Shipping Zone

Scroll down and toggle on **Sell Product?**.

In the **Sell on Supply'd** section, click on the **Restrict By Shipping Zones** field and select the appropriate zone(s).

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/9N0MdVZ77Eqe1Bthul4k" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/tsG3SURRgbPmEiCaKAth" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Click Save

Click <img src="/files/8FtXGbV96fkuRWRydSRs" alt="" data-size="line"> to assign the zone to the product.

<figure><img src="/files/EvvkT1ZrvtzWhEeNwh1M" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.supplyd.co/supplyd-erp/settings/shipping-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.