> For the complete documentation index, see [llms.txt](https://help.supplyd.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.supplyd.co/supplyd-erp/products/offers/accepting-offers-from-suppliers/accepting-offers.md).
# Accepting Offers
Receiving and accepting offers in Supply’d gives you access to special pricing, promotions, and new products, helping you make informed purchasing decisions and secure the best available deals.
**Offers** in Supply’d give you access to special pricing, promotions, and new products from your suppliers. From the **Offers** page, you can view offer details, compare pricing, and accept offers that suit your business needs. Whether you're looking to take advantage of a promotion, secure better pricing, or discover new products, offers provide a simple way to make informed purchasing decisions and maximise value.
In Supply’d ERP, you can receive offers from connected suppliers who use either Supply’d ERP or Supply’d Hub. These offers may include special pricing, promotions, or new products available for you to review and accept.
This document guides you through responding to offers, including how to accept, reject, and range offered products.
* [#the-offers-page](#the-offers-page "mention")
* [#connecting-with-a-supplyd-hub-supplier](#connecting-with-a-supplyd-hub-supplier "mention")
* [#responding-to-an-offer](#responding-to-an-offer "mention")
* [#ranging-the-offer-product](#ranging-the-offer-product "mention")
***
## The Offers Page
The **Offers** tab on the **Products** page shows all product offers you’ve received from suppliers. It provides a central place to review new products, view pricing and offer details, and track the status of each offer (such as awaiting feedback, awaiting samples, ranged, or rejected).
From this tab, you can open each offer to see full product information, communicate with suppliers, and decide whether to accept, reject, or request samples before adding the product to your range.
{% hint style="success" %}
The number of active offers you currently have will be indicated by the number in the red circle at the top right of the **Offers** tab.
{% endhint %}
{% hint style="success" %}
Offer statuses are colour-coded for easy identification:
* - The offer has been sent and is waiting for the customer to review and respond.
* - The customer has requested additional information or feedback before deciding whether to range the product.
* - The customer has requested product samples for evaluation.
* - The customer has accepted the product and added it to their product range, making it available for ordering.
* - The customer has decided not to range the product at this time.
* - The offer has been withdrawn and is no longer active or available for the customer to respond to.
{% endhint %}
***
## Connecting with a Supply'd Hub Supplier
**Supply’d Hub** is a platform that helps suppliers showcase their products and connect with retailers. Suppliers can list their products, build relationships with current and potential customers, and present their product range for consideration and future ordering opportunities.
To receive offers from suppliers using **Supply’d Hub**, you must first enable Hub connections and establish a connection with the supplier.
{% stepper %}
{% step %}
#### Enable Hub Connections
To receive offers from Supply’d Hub suppliers, you must first connect with them. To enable this, ensure that the **Accept Hub Connections** option is set to "**Yes**" in the [Company Settings](/supplyd-erp/settings/company-settings.md#company-setting) section of your [Company Settings](/supplyd-erp/settings/company-settings.md).
***
{% endstep %}
{% step %}
#### Connect with the Supplier
A connection can be established in one of two ways:
* The supplier sends you a connection request, which you accept.
* You send a connection request to the supplier, which they accept.
{% hint style="success" %}
👉 See the [Connecting to a Supply'd Supplier](/supplyd-erp/suppliers/adding-suppliers-and-supplier-groups/connecting-to-a-supplyd-supplier.md) and [Supplier Requests](/supplyd-erp/suppliers/adding-suppliers-and-supplier-groups/supplier-requests.md) documents for details.
{% endhint %}
Once the connection has been established, the supplier can send you product offers through Supply’d.
{% endstep %}
{% endstepper %}
***
## Responding to an Offer
{% stepper %}
{% step %}
#### You Receive an Offer
When a supplier sends you an offer, you will receive an email showing the product and the price offered, along with a link to review the product(s) and respond to the offer.
{% hint style="info" %}
**Note:** To receive notifications when a new offer is available, **Offer notifications** must be enabled in your **User Settings**. If these notifications are not enabled, you can still view available offers in Supply’d, but you will not receive a notification when an offer is sent.
{% endhint %}
The offer will also appear on your **Products** page under the **Offers** tab.
{% hint style="success" %}
The number of active offers you currently have will be indicated by the number in the red circle at the top right of the **Offers** tab.
{% endhint %}
Clicking on a product opens its details and pricing, along with any message from the supplier regarding the offer.
***
{% endstep %}
{% step %}
#### You Respond
Click to choose how you would like to respond or whether you would like to range or reject the product.
**Status**
Choose how you would like to respond to the offer.
* **No Change** - No changes will be made to the current status of the offer.
* **Awaiting Feedback** - You are reviewing the offer, discussing it internally or waiting for more details and haven’t made a decision yet.
* **Awaiting Samples** - You’re interested in the product but would like samples before deciding.
* **Rejected** - You’ve declined the offer and chosen not to list the product.
You also have the option to include a message with your response.
All messages between you and your supplier are shown on the offer details page as a record of your correspondence. You can continue messaging until you choose to range or reject the product. Your supplier will receive an email for each response, and you’ll also be notified via email when they reply.
{% hint style="success" %}
If, at any stage, you would like to range a product that you have previously rejected, you can do this easily by accessing the rejected product and selecting the option to range it again.\
1. Select **Products** from the main menu.
2. Go to the **Offers** tab.
3. Select the product you would like to range. The product will have the status displayed beside it.
4. Click the 3 dots in the top right and select **Range Product**.
{% endhint %}
{% hint style="success" %}
The **Add To Favourites** option ranges the offered product and adds it to your [Favourites](/supplyd-erp/favourites/favourites.md) list, making it easy to find, review, and order later.
{% endhint %}
{% endstep %}
{% endstepper %}
{% hint style="success" %}
You can respond to multiple offers at the same time, rather than responding to each offer individually. From the **Offers List**, select the products you would like to respond to by ticking the checkbox next to each product. Once you have selected all the offers you want to respond to, click the button and select **Respond**.
This will allow you to review and respond to the selected offers together, making it quicker and easier to manage multiple supplier offers.
**Note:** Offer products can only be ranged individually and cannot be ranged in bulk, so **Ranged** will not be an option.
{% endhint %}
***
## Ranging the Offer Product
If you decide you would like to range the product being offered, and have selected **Ranged** when responding to the offer, the **Add Product** form will open allowing you to add it to your **Products** page.
Any details provided by the supplier will already be pre-filled. Review the information and complete any additional details required.
{% hint style="success" %}
👉 See the [Adding Products](/supplyd-erp/products/adding-products.md) document for full details on completing the form.
{% endhint %}
Click to complete the ranging process and add the offer product to your product catalogue.
{% hint style="warning" %}
If you do not select , the product will not be ranged or added to your product catalogue.
{% endhint %}
{% hint style="info" %}
**Hub Supplier Buy Prices**
When a product is ranged from a Hub supplier, the **supplier’s price is the source of truth**. Customers can change the purchasing unit, such as **Unit** or **Carton**, but cannot edit the buy price directly because it is pulled from the supplier’s Hub setup.\
If the displayed price or purchasing unit is incorrect, it can be resolved in one of two ways:
1. **Correct the buy price during reconciliation:** Enter the correct invoice amount and select **Update Buy Price**. Once the expense is finalised, Supply’d will update the buy price in the customer’s purchasing setup.
2. **Correct the supplier’s Hub setup:** If the supplier has configured the product incorrectly - for example, as sold by unit instead of by carton - the customer should ask the supplier to update the product in Hub. Correcting the source setup prevents the same issue from affecting other customers.
{% endhint %}
Once the offered product has been ranged and added to your **Products** page, it becomes part of your catalogue and can be ordered from the supplier through the normal purchasing process.
{% hint style="success" %}
👉 For details on purchasing products from a supplier, refer to the [Placing Purchase Orders](/supplyd-erp/purchases/placing-purchase-orders.md) document.
{% endhint %}
---
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- The offer has been sent and is waiting for the customer to review and respond.
* 
- The customer has requested additional information or feedback before deciding whether to range the product.
* 
- The customer has requested product samples for evaluation.
* 
- The customer has accepted the product and added it to their product range, making it available for ordering.
* 
- The customer has decided not to range the product at this time.
* 
- The offer has been withdrawn and is no longer active or available for the customer to respond to.
to choose how you would like to respond or whether you would like to range or reject the product.
{% hint style="success" %}
If, at any stage, you would like to range a product that you have previously rejected, you can do this easily by accessing the rejected product and selecting the option to range it again.\ 
button and select **Respond**.
This will allow you to review and respond to the selected offers together, making it quicker and easier to manage multiple supplier offers.
to complete the ranging process and add the offer product to your product catalogue.
{% hint style="warning" %}
If you do not select