Accepting Offers from Suppliers

Receiving and accepting offers in Supply’d gives you access to special pricing, promotions, and new products, helping you make informed purchasing decisions and secure the best available deals.

Offers in Supply’d give you access to special pricing, promotions, and new products from your suppliers. From the Offers page, you can view offer details, compare pricing, and accept offers that suit your business needs. Whether you're looking to take advantage of a promotion, secure better pricing, or discover new products, offers provide a simple way to make informed purchasing decisions and maximise value.

In Supply’d ERP, you can receive offers from connected suppliers who use either Supply’d ERP or Supply’d Hub. These offers may include special pricing, promotions, or new products available for you to review and accept.

This document guides you through responding to offers, including how to accept, reject, and range offered products.

The Offers Page

The Offers tab on the Products page shows all product offers you’ve received from suppliers. It provides a central place to review new products, view pricing and offer details, and track the status of each offer (such as awaiting feedback, awaiting samples, ranged, or rejected).

From this tab, you can open each offer to see full product information, communicate with suppliers, and decide whether to accept, reject, or request samples before adding the product to your range.

Offer statuses are colour-coded for easy identification:

- The offer has been sent and is waiting for the customer to review and respond.
- The customer has requested additional information or feedback before deciding whether to range the product.
- The customer has requested product samples for evaluation.
- The customer has accepted the product and added it to their product range, making it available for ordering.
- The customer has decided not to range the product at this time.
- The offer has been withdrawn and is no longer active or available for the customer to respond to.

Additional Options for the Offers Page

Clicking the 3 dots in the top right of the offer product's details page opens a menu with additional options.

Edit Table Layout

Opens the Offers Layout form, allowing you to choose what information is displayed on the Offers page and the order it appears in. To reorder the list, click the three lines next to a field and drag it into your preferred position.

Connecting with a Supply'd Hub Supplier

Supply’d Hub is a platform that helps suppliers showcase their products and connect with retailers. Suppliers can list their products, build relationships with current and potential customers, and present their product range for consideration and future ordering opportunities.

To receive offers from suppliers using Supply’d Hub, you must first enable Hub connections and establish a connection with the supplier.

Enable Hub Connections

To receive offers from Supply’d Hub suppliers, you must first connect with them. To enable this, ensure that the Accept Hub Connections option is set to "Yes" in the Company Setting section of your Company Settings.

Connect with the Supplier

A connection can be established in one of two ways:

The supplier sends you a connection request, which you accept.
You send a connection request to the supplier, which they accept.

👉 See the Connecting with a Supply'd Supplier and Supplier Requests sections of the Adding Suppliers & Supplier Groups document.

Once the connection has been established, the supplier can send you product offers through Supply’d.

Responding to an Offer

You Receive an Offer

When a supplier sends you an offer, you will receive an email showing the product and the price offered, along with a link to review the product(s) and respond to the offer.

The offer will also appear on your Products page under the Offers tab.

Clicking on a product opens its details and pricing, along with any message from the supplier regarding the offer.

You Respond

Click to choose how you would like to respond or whether you would like to range or reject the product.

Status

Choose how you would like to respond to the offer.

Awaiting Feedback: You are reviewing the offer, discussing it internally or waiting for more details and haven’t made a decision yet.
Awaiting Samples: You’re interested in the product but would like samples before deciding.
Ranged: You’ve accepted the offer and added the product to your active range for ordering.
Rejected: You’ve declined the offer and chosen not to list the product.

You also have the option to include a message with your response.

All messages between you and your supplier are shown on the offer details page as a record of your correspondence. You can continue messaging until you choose to range or reject the product. Your supplier will receive an email for each response, and you’ll also be notified via email when they reply.

Additional Options

Clicking the 3 dots in the top right of the offer details page opens a menu with additional options.

Range Product

As an alternative to using the button and selecting Ranged, this option opens the Add Product form, allowing you to add the product directly.

Add To Favourites

Ranges the offered product and adds it to your Favourites list, making it easy to find, review, and order later.

Ranging the Offer Product

If you decide you would like to range the product being offered, and have selected Ranged when responding to the offer, the Add Product form will open allowing you to add it to your Products page.

Any details provided by the supplier will already be filled in. You just need to review them and add any additional information required.

👉 See the Adding Products document for full details on completing the form.

Once the offered product has been ranged and added to your Products page, it becomes part of your catalogue and can be ordered from the supplier through the normal purchasing process.

👉 For details on purchasing products from a supplier, refer to the Placing a Purchase Order document.

Bulk Actions

Clicking the button on the Products page allows you to make changes and perform certain actions singularly or in bulk.

Selecting one or more products from the list, then clicking the button will open a menu with the options for those products.

The button stays grey and inactive until at least one product is selected. After selecting products, it turns green and becomes clickable.

Ticking the square beside the button will select all products on the list.

Use the Filter Products form to narrow the list by specific criteria if you want to perform actions on matching products.

Respond

This opens the Respond to Offers form, allowing you to apply and send the same response to all selected offers at once.

Offer products can only be ranged individually and cannot be ranged in bulk, so Ranged will not be an option when more than one product is selected.

Complete the form as explained in the Responding to an Offer section above.

Filtering or Searching the Products List

On the Products page, under the Offers tab, the 3 lines next to the 3 dots in the top right let you filter the offers list, while the magnifying glass allows you to search for specific items or suppliers.

Clicking on the magnifying glass, you can search the products list by product name, word or supplier.

Clicking the 3 lines opens the Filter Offers form, giving you access to all available filtering options.

Supplier

Filter offers to show only those received from selected suppliers. This makes it easier to review offers from a specific supplier.

Issue Date Range

Filter offers based on when they were issued. Select a date range to view offers sent within a specific period.

Click to apply your selections and filter the Products list.

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Last updated 2 days ago