> For the complete documentation index, see [llms.txt](https://help.supplyd.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.supplyd.co/supplyd-erp/deliveries/performing-deliveries-as-a-driver.md).

# Performing Deliveries as a Driver

As a driver, you will have only have access to delivery runs, and the deliveries within those runs, assigned to you on Supply'd.

{% hint style="danger" %}
Deliveries are usually done using a handheld Supply’d scanner.\
This guide will walk you through how to perform deliveries using a tablet or how to check them in the app on a computer.
{% endhint %}

This document you will guide you through:

* [#home-page](#home-page "mention")
* [#starting-and-completing-a-run](#starting-and-completing-a-run "mention")
* [#additional-options-delivery-run-page](#additional-options-delivery-run-page "mention")
* [#additional-options-delivery-page](#additional-options-delivery-page "mention")

***

## Home Page

After logging into Supply'd you will see this screen. The only main menu choice is **Home**.

![](https://cdn.filestackcontent.com/CNjWIwdQVan9cwfTM6VB)

There will be 2 tabs - **Up Next** and **Completed** (as circled in red).

The **Up Next** tab lists any upcoming delivery runs that have been assigned to you. The **Completed** Tab shows any completed delivery runs that were assigned to you.

Details on these pages are:

**Run Number:** An identifying number assigned to this specific delivery run.

**Date:** The date the delivery run is to be made.

**Vehicle:** The vehicle to be used for this delivery run.

**Driver:** You.

**Delivered:** Whether or not the delivery has been delivered.

Clicking on a run will bring up a list of deliveries and a map of all the deliveries in that run.\ <br>

<img src="https://cdn.filestackcontent.com/isgB6mRemklfxmXO67A8" alt="" width="563">

<img src="https://cdn.filestackcontent.com/UJzVgRVGSMWMMPnJEVzM" alt="" width="563">

Any breaks will also be included in the list of deliveries.

![](https://cdn.filestackcontent.com/n8YHXaiqQ3uKiSi6aHNH)

Clicking on an order will bring up the delivery address for the order, plus a map showing the customer's delivery location.

<figure><img src="/files/Bb5bc3Li2kF3ZwqHUPll" alt="" width="563"><figcaption></figcaption></figure>

At the top of the page you will see 2 buttons - **Directions** and **Arrived**.

![](https://cdn.filestackcontent.com/42A4mLL1RL67idZrjLPO)

Clicking **Directions** will bring up detailed directions to the delivery address as well as the best route to take and the estimated time the route will take.

<figure><img src="https://cdn.filestackcontent.com/lz7KRpfdTd6kiTwc04qF" alt="" width="563"><figcaption></figcaption></figure>

***

## Starting & Completing a Run

{% stepper %}
{% step %}
When you are ready to start a delivery run, select the run you will be performing and click **Start Run**.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/35e0Z6zyyrolmsJmhuB8" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

You will be asked to confirm.&#x20;

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/VKB0cXJrsLWdF5NPCOow" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

Click <img src="/files/BNABMKZFNHwXbmNMNr95" alt="" data-size="line">.

The status beside the delivery will change form <img src="/files/9qewXfzd9DQA7Vo5i8Mz" alt="" data-size="line"> to <img src="/files/HnTmZeneCzu1Z2JntVvf" alt="" data-size="line">. The delivery run lists' statuses are colour coded for easy identification.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

Once confirmed, the first order delivery details will show, as described above.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

<img src="https://cdn.filestackcontent.com/VWfQwMSCTnCGGYJfYpNX" alt="" width="563">

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
When a delivery run includes multiple orders for the same location, they will be merged into a single stop on the route plan and in the driver’s delivery workflow. Any actions taken at that stop - such as updating the status as arrived, delivered, failed etc, or adding proof of delivery - will apply to all orders associated with that location.
{% endhint %}

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Go to the First Address

Once you have arrived at the delivery address, click the <img src="/files/DQZGvLFgMRWKvMPkRRtN" alt="" data-size="line"> button.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ZRs3Ce39desiqXhudXfi" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

You will be asked to confirm.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

<img src="/files/easQeYFoTYjpTW43jyTU" alt="" width="375">

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
If a vehicle has been set as **Refrigerated** or **Frozen** in the **Cooling Type** field under the **Vehicles** tab in **Delivery Settings**, a “vehicle temperature” field must be completed during delivery runs for orders with cartons. If you attempt to scan a carton without entering this temperature, an error will appear prompting you to complete the field first.\ <br>

<p align="center"><img src="/files/LRuXRycgAfketZzTokLU" alt="" data-size="original"></p>

\
👉 See the [Delivery Settings](/supplyd-erp/settings/delivery-settings.md#adding-a-vehicle) section of the [Delivery Settings](/supplyd-erp/settings/delivery-settings.md) document for details.
{% endhint %}

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Add Proof of Delivery

Once confirmed, the below page will show. Click <img src="/files/jNtp0I7aGiSknb9FMdZu" alt="" data-size="line">.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/DPmLH2DkaAyRgnKgx3gT" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/YLA84WH1VQJDGloKiMU7" alt=""><figcaption></figcaption></figure>

The **Delivery Order POD** form will show.&#x20;

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

<img src="/files/teIVNQSdCJIJPSIKRYra" alt="" width="563">

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

Add the name of the person receiving the order and ask for a signature. Click <img src="/files/mUzwIHLWwHVYimO1qbuY" alt="" data-size="line">.&#x20;

The status on the delivery list will change to <img src="/files/TSRBQcDqaeNvmrkLCBZ4" alt="" data-size="line">.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

***

#### Failed Deliveries

If for any reason the order was unable to be delivered, click <img src="/files/aE4bTyfj2HYFERApR7wS" alt="" data-size="line">. The **Delivery Order Failed** form will appear.&#x20;

<figure><img src="/files/sQwLKuJQZvKUiH9Jdnti" alt=""><figcaption></figcaption></figure>

<img src="https://cdn.filestackcontent.com/aKpMwyzCT9GIAZmL1zyB" alt="" width="563">

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

**Reason\* \[required field]**

Select the reason the delivery failed.&#x20;

If none of the reasons on the list are applicable, select **Other** (last in the list).&#x20;

<figure><img src="/files/sQwLKuJQZvKUiH9Jdnti" alt=""><figcaption></figcaption></figure>

<img src="/files/f7Lf7BOvRZfwtqP5QXos" alt="" width="563">

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

**Additional Notes**

Add any notes that may be relevant.&#x20;

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/br5HVG3sUtPcowcf6Gfd" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/YLA84WH1VQJDGloKiMU7" alt=""><figcaption></figcaption></figure>

Click <img src="/files/aE4bTyfj2HYFERApR7wS" alt="" data-size="line">. The status on the delivery list will change to <img src="/files/u88CsdlcfouE8WaAprtS" alt="" data-size="line">.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Go to Next Order

Click <img src="/files/W10mJczhyLU6wqcduRPG" alt="" data-size="line"> and repeat the process for all deliveries in the delivery run.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

![](/files/eTzprOSa51juhFyjcPXl)

<figure><img src="/files/sQwLKuJQZvKUiH9Jdnti" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Mark Delivery Run as Completed

Once all deliveries have been completed, click ![](/files/xYEJL8ilopfyC9DpudiV). The status on the delivery run list will change to <img src="/files/SuQk8mhHSzxwjEmxjgyu" alt="" data-size="line">.

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

![](https://cdn.filestackcontent.com/vqWNn7G0R9C4qGSMDU33)

<figure><img src="/files/gczrFjFXejYdihB3r6TH" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

## Additional Options - Delivery Run Page

Clicking on the 3 dots in the top right-hand corner will bring up a menu with the following options. This menu will vary depending on the page you are on as well as other varying factors and you may see all or some of those menu options listed below.

<figure><img src="https://cdn.filestackcontent.com/33FBl3jS5WJ9WHZr3APW" alt=""><figcaption></figcaption></figure>

### **Start Run**&#x20;

An alternative to the <img src="/files/VJpl2rAfgsU1gbZkJUHS" alt="" data-size="line"> button, selecting this option will start the delivery run.

***

### **Edit Run**&#x20;

Selecting this opens the **Edit Delivery Run** form, allowing limited changes to be made to the delivery run.

<img src="https://cdn.filestackcontent.com/9qyIoN2WQMI3eNdQ4F5w" alt="" width="563">

**Vehicle**&#x20;

Change the vehicle being used for the delivery run.&#x20;

**Driver**&#x20;

Change the driver for the delivery run.&#x20;

**Start Location**&#x20;

Change the start location for the delivery run. Select from the drop-down or add a custom address, for example, if the driver is leaving from home.

**End Location**&#x20;

Change the end location for the delivery run. Select from the drop-down or add a custom address, for example, if the driver is ending from home.

Click <img src="/files/2D9FJY50Ak8G8e3xwd4x" alt="" data-size="line"> to apply your changes.

***

### **Download >** **Delivery Run List**

<figure><img src="/files/5QjoOI8XRBMFS9muihIy" alt="" width="375"><figcaption></figcaption></figure>

Allows the **Delivery Run List** to be downloaded for viewing, saving or printing.

<figure><img src="/files/O4cN4eF9b128Vbh46FpP" alt="" width="563"><figcaption></figcaption></figure>

***

### **Toggle Full Screen**&#x20;

This option will allow the page will be shown in full screen.

***

### **Remove Run**&#x20;

Will remove the delivery run from your list. You will be asked to confirm.

<figure><img src="/files/zCmRlhgeVDMh0gpkwBlx" alt="" width="375"><figcaption></figcaption></figure>

Click <img src="/files/tVCRFyb7eYQZ3etIMUVb" alt="" data-size="line">.

***

## Additional Options - Orders&#x20;

<img src="/files/Grrzt3kRykcQqYqGOY67" alt="" width="188">

### **Edit Delivery Order**&#x20;

Selecting this will open the **Edit Delivery Order** form, allowing limited changes to be made to the delivery order.&#x20;

<figure><img src="/files/zqcv6qFKWJs5qm7OvnBK" alt="" width="563"><figcaption></figcaption></figure>

**Notes**&#x20;

Add any delivery notes for the driver about this order.

**Delivery Address**&#x20;

Change the delivery address from the address on the original order. Fields marked with an asterix (\*) are required fields and must be completed.

**Delivery Window**&#x20;

Change the delivery window start and end times.

***

### **Mark As > Arrived / Delivered / Failed**

<figure><img src="/files/UJT1vIXAkGGSbCQhUx3U" alt="" width="375"><figcaption></figcaption></figure>

**Arrived**&#x20;

Alternative to the <img src="/files/DQZGvLFgMRWKvMPkRRtN" alt="" data-size="line"> button used above.

**Delivered**&#x20;

Alternative to the <img src="/files/mUzwIHLWwHVYimO1qbuY" alt="" data-size="line"> button used above.

**Failed**&#x20;

Alternative to the **Failed** button used above.

***

### **Download > Delivery Slip / Shipping Label  / Pack Slip / Invoice**

The following can be downloaded and printed for inclusion with the order.

<figure><img src="/files/p0vjVvt50I0yYqCDRzzl" alt="" width="375"><figcaption></figcaption></figure>

**Delivery Slip**

<figure><img src="/files/jJ4xCejtQIduslUq5kfQ" alt="" width="375"><figcaption></figcaption></figure>

**Shipping Label**

<figure><img src="/files/8YtWBkVtjRYktFC0r1tf" alt="" width="375"><figcaption></figcaption></figure>

**Pack Slip**

<figure><img src="/files/G8n1HoExmP4tq3mYXy91" alt="" width="375"><figcaption></figcaption></figure>

**Invoice**

<figure><img src="/files/PEWvoNeXPTPNQZY9IWiC" alt="" width="375"><figcaption></figcaption></figure>

***

### **Remove Delivery Order**&#x20;

Removes the delivery order from the delivery run. You will be asked to confirm.

<figure><img src="/files/maKZ2SLvsFCgHmiAINhs" alt="" width="375"><figcaption></figcaption></figure>

Click <img src="/files/tVCRFyb7eYQZ3etIMUVb" alt="" data-size="line">.

&#x20;

&#x20;

&#x20;


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.supplyd.co/supplyd-erp/deliveries/performing-deliveries-as-a-driver.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.