Managing Delivery Runs
Managing deliveries in Supply’d helps you streamline routes, save time, reduce errors, and keep customers happy with more reliable, on-time deliveries.
Managing deliveries in Supply’d gives you full control over how orders are scheduled, assigned, and tracked. You can create delivery runs, assign drivers and vehicles, set start locations, and monitor progress - all in one place. This makes it easier to plan efficient routes, keep deliveries on time, and ensure customers receive their orders smoothly.
This document will guide you through:
The Deliveries Page
Selecting Deliveries from the main menu will open the the Deliveries page, listing any deliveries you have created. The Up Next tab lists all the upcoming deliveries and the Completed tab lists those deliveries that have been completed. This is also where you can create new Delivery (see Creating a Delivery).
Each delivery’s status is colour-coded for quick and easy identification.
- The delivery has been created but is still in setup mode. Orders, vehicles, or drivers may not yet be assigned. 
- The delivery run has been created but not yet started. Orders are assigned and waiting to be dispatched.
- The delivery run is currently underway. Orders are being delivered, and progress is actively tracked.
- The delivery run is finished. All orders have been delivered or marked according to their final outcome. Any completed deliveries will appear under the Completed tab.
Clicking on a delivery will open its details page, where you can view and manage everything related to that delivery, such as orders, vehicles, drivers, and status updates. You will see three tabs - About, Runs, Orders.
About
The About tab displays the basic details, as well as the delivery status and order numbers.
Runs
The Runs tab shows all the delivery runs that have been created for that delivery.
Orders
The Orders tab shows a list of all the individual orders assigned to that delivery.
We will discuss these tabs in detail in Managing Deliveries below.
Managing Deliveries
Simply click on the link or the applicable tabs in the table below to take you to that section.
About
The About tab of a delivery shows the basic details of that delivery.
Delivery Status: Shows the current status of the delivery, colour-coded for easy identification.
Start Date/Time: The scheduled date and time when the delivery run begins.
Location: The start location for the delivery run.
Number of Orders: Total orders assigned to this delivery.
Delivered: How many orders have been successfully delivered.
Failed: How many orders could not be delivered.
Delivered On Time: Orders delivered within the scheduled delivery window.
Delivered Late: Orders delivered after the scheduled delivery window.
This layout helps you quickly see the key metrics and performance of the delivery.
Runs
The Runs tab shows all the delivery runs that have been created for that delivery. It will also show the status of the run using colour-coding for easy identification. This tab helps you track the progress of runs and manage who and what is assigned to them.
Run Number: The unique identifier for each delivery run. You may notice these all start with "DR".
Date: The scheduled date for the run.
Vehicle: The vehicle assigned to this run. Helps you manage logistics and capacity.
Driver: The staff member responsible for completing the run.
Delivered: This shows how many orders in the run have been delivered out of the total number of orders assigned.
Status: Shows the progress of the run (eg. Scheduled, in Progress, Completed). Allows quick identification of the run’s current stage.
Run Number Details
Clicking on a run will bring up all the details about that run.
Status
The Status section shows the delivery run’s progress, including start/end times, how many orders were delivered, failed, on time, or late.
Run Details
The Run Details section shows key information about the delivery run, including the Start and End Locations, the Vehicle and Driver assigned, and the vehicle’s Capacity.
Route
The Route section shows a map of the delivery run, displaying the planned path from the start location to all stops. You can enlarge the map to see more detail.
Schedule
The Schedule section shows the planned timing for the delivery run, including the start and end times, any breaks (like lunch), and the order of deliveries. It helps you see when each delivery is expected and keeps the run on track.
Order Details
Clicking on an order in the Schedule will allow you to view its details, including:
Proof of Delivery (if the order has been delivered)
Status: Delivery Run number, ETA, Estimated Travel Time
Delivery Details: Customer, Address, Order number, Vehicle, Delivery number, any relevant notes about the delivery.
Location: Address, Longitude/Latitude and a map.
Delivery Order Options
Clicking on the 3 dots in the top right of the order details page, will open a menu.
If the delivery is in progress but the order not yet delivered, the options will be:
Edit Delivery Order: Allows you to modify the delivery order details before delivery. Details that can be modified are:
Delivery Notes for the driver
Delivery Address
Delivery Window
Mark As: Lets you manually update the order status.
Mark As will only show when a delivery is 
.
Download: Provides access to downloadable documents for the order.
Remove Delivery Order: Removes the order from the current delivery run. You will be asked to confirm.
Click 
.
Run Options
Clicking on the 3 dots in the top right corner will bring up a menu with the following options:
Start Run
Select this to start the run. You will be asked to confirm.
Edit Run
This will bring up the Edit Delivery Run form (the same as the Add Delivery Run form above) where you can edit the Vehicle, Driver, Start and End Locations.
Download > Delivery Run List
This will allow you to download the Delivery Run List.
Toggle Full Screen
Brings up a full-screen version of the delivery run details.
Remove Run
Will remove the delivery run. You will be asked to confirm.
Filtering Runs
Clicking on the 3 lines in the top right will allow you to filter the Delivery Runs list.
The list can be filtered by Status, Vehicle and/or Driver.
Status
Select the status of delivery runs to narrow your list.
Vehicle
Choose a vehicle to see only the runs assigned to it.
Driver
Filter by driver to view runs assigned to a specific person.
Click 
to apply your selections and filter the Delivery Runs list.
Orders
The Orders tab shows a list of all the individual orders assigned to that delivery. You can also manually add orders to a delivery, as explained in the Creating a Delivery document, using the Assign + button in the top right corner.
For each order, you can see:
Order Number: The unique identifier for the order.
Customer: Who the order is for.
Location: Where the order is being delivered.
Run Number: The delivery run the order is part of.
ETA (Estimated Time of Arrival): When the order is expected to arrive.
Order Status: Shows if the order is scheduled for delivery, with the driver, at the delivery location, delivered, or failed to be delivered - colour-coded for quick and easy identification.
Order Details
Clicking on an order will bring up details about the order.
Status
The Status section displays the Delivery Run number, the ETA (estimated time of arrival), and the Estimated Travel Time for that order.
Delivery Details
The Delivery Details section shows key information about the order, including the customer, location, order number, assigned vehicle, delivery window, and any customer notes. It helps ensure the delivery is accurate and all special instructions are followed.
Location
The Location section shows the customer’s delivery address and provides a map view. It helps you see exactly where the delivery needs to go and can be used for navigation or route planning.
Delivery Order Options
Clicking on the 3 dots in the top right of the order details page, will open a menu.
If the delivery is in progress but the order not yet delivered, the options will be:
Edit Delivery Order: Allows you to modify the delivery order details before delivery. Details that can be modified are:
Delivery Notes for the driver
Delivery Address
Delivery Window
Mark As: Lets you manually update the order status.
Mark As will only show when a delivery is .
Download: Provides access to downloadable documents for the order.
Remove Delivery Order: Removes the order from the current delivery run. You will be asked to confirm.
Click .
Filtering or Searching Delivery Orders
On the Products page, the 3 lines next to the 3 dots in the top-right corner let you filter the product list, while the magnifying glass allows you to search for specific orders.
Clicking on the magnifying glass, you can search the products list by product name, run number etc.
Clicking on the three lines on the top right corner will allow you to filter the Delivery Order.
Status
Select the status of delivery runs to narrow your list.
Delivery Run
Select a delivery run(s) to view only the orders assigned to them.
Click to apply your selections and filter the Delivery Orders.
Delivery Options
Clicking on the 3 dots in the top right corner will open a menu with the following options:
or this, depending on whether or not the delivery has been scheduled (above) or is in progress (below).
This menu is the same when any of the tabs (About, Runs, Orders) are selected.
Edit Delivery
Allows you to change the Delivery Date & Start Time and the Maximum Delivery Time (Hours).
Optimise Route
Route optimising is the process of planning and arranging delivery stops in the most efficient order to save time, reduce fuel costs, and improve overall delivery speed. In Supply’d, route optimising helps streamline delivery operations by using 
Supply'd Intelligence to automatically calculate the best sequence of customer stops based on factors like distance, traffic, and delivery priorities.
When creating or altering a delivery, once you’re satisfied with the delivery runs and the assigned orders, you can optimise the delivery route.
Assign Orders
This option lets you add orders to a delivery. When you click Assign Orders, a list of current orders will appear. Simply check the box next to each order you want to include in the delivery and click 
.
Add Custom Stop
Add Custom Stop allows you to add an additional delivery location to a delivery run that isn't linked to a customer order.
Custom stops are useful when your driver needs to make a non-standard stop during their route, such as:
Picking up stock from a supplier or warehouse.
Delivering items to an internal location or another branch.
Making a scheduled collection or drop-off that isn't associated with a sales order.
Stopping for a service or maintenance visit.
Selecting this option will open the Add Custom Stop form.
Complete the form as follows:
Delivery Notes
Use the Delivery Notes section to enter any information that will help the driver complete the stop. This may include delivery instructions, contact details, gate or access codes, loading dock information, or any other special requirements. These notes are displayed to the driver when completing the delivery.
Delivery Window
The Delivery Window section allows you to define the preferred time period for the stop to be completed. Setting a delivery window helps drivers prioritise time-sensitive stops and assists route planning by ensuring deliveries are scheduled within the required timeframe. If no delivery window is specified, the stop can be completed at any time during the delivery run.
Export > Orders
Allows you to download a list of orders in a spreadsheet.
Clicking Orders will open the Export Orders form, where you can export your order data for reporting or record-keeping. You can choose which fields to include in your export, so you only download the data that’s relevant to you.
Only select the fields you actually need when exporting. This keeps your file clean, easy to read, and avoids extra clutter in your spreadsheet. You can remove fields by clicking the X next to the field name.
Clicking 
will download the spreadsheet containing the order details for this delivery.
Remove Delivery
Allows you to remove a delivery. You will be asked to confirm.
Searching or Filtering Deliveries
On the Deliveries page, the magnifying glass allows you to search for specific deliveries, while the the 3 lines next to the 3 dots in the top let you filter the deliveries list .
Clicking on the magnifying glass, you can search the products list by order number.
Clicking on the 3 lines in the top right will allow you to filter the Deliveries list.
Location
Filter deliveries by a specific location.
Status
Filter deliveries by their status: Draft, Scheduled, In Progress, Completed, or Failed.
Delivery Date
Filter deliveries by a date range. Click the field to open a calendar and choose the dates.
Click 
to set the date range.
Click to apply your selections and filter the Deliveries list.
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