> For the complete documentation index, see [llms.txt](https://help.supplyd.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.supplyd.co/supplyd-erp/customers/managing-customers/customer-contacts.md).

# Customer Contacts

Managing Customer Contacts helps keep contact information accurate and up to date, making it easier to communicate with the right people and manage orders efficiently.

**Customer Contacts** allow you to maintain the people associated with each customer, including their contact details and relevant information. Keeping contact information accurate and up to date helps ensure the right people can be reached for orders, deliveries, invoicing, and general communication.

This document explains how to view, add, edit, and manage **Customer Contacts** in Supply’d.

* [#the-customer-contacts-tab](#the-customer-contacts-tab "mention")
* [#adding-a-contact](#adding-a-contact "mention")
* [#editing-a-contact](#editing-a-contact "mention")
* [#removing-a-contact](#removing-a-contact "mention")

***

## The Customer Contacts Tab

The **Contacts** tab on a customer’s page lists the contacts associated with the customer, providing a central location to view and manage customer contacts and their details.

To view a customer’s contacts:

1. Select **Customers** from the main menu.
2. Select a customer to open their details.
3. Select the **Contacts** tab.

{% hint style="success" %}
👉 The **Customers** page and the options available in the **Customers** list are explained in [The Customers Page](/supplyd-erp/customers/the-customers-page.md) document.
{% endhint %}

<br>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F5ufLE1AYeIADh6qwzKuv%2F1%20-%20Customers%20-%20Contacts%20Tab.png?alt=media&amp;token=d79d4620-81e1-44df-8e3f-ad8e396bd644" alt=""><figcaption></figcaption></figure>

Click on a contact to view their details.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F5vTARCOHaFXbKndiRr6Z%2FContact%20Details.png?alt=media&amp;token=b46655c7-5b04-4330-a5d5-ba9895e65d25" alt=""><figcaption></figcaption></figure>

**Contact Details**

Details relating to this **Contact** - Email, Mobile & Phone Numbers.

**Settings**

Additional settings for the **Contact**, such as, any notifications that should be sent to this contact.

***

## Adding a Contact

Initial contact details are added when first creating the customer (see [Adding a Customer](/supplyd-erp/customers/adding-customers-leads-and-customer-groups/adding-a-customer.md)). Additional contacts can be added from this page.

{% hint style="warning" %}
Additional contacts can be added for both <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F8B1C3zJDYw7ImFTX0Km9%2FCUSTOM.png?alt=media&amp;token=05d3ab51-6b48-4c07-906e-d8447a7798c4" alt="" data-size="line"> and <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FFTHs4zC4hhGk6SbI5YDc%2FSUPPLY'D.png?alt=media&amp;token=e59dbd39-c413-47a7-a51f-e8ca7aef4d25" alt="" data-size="line"> customers.
{% endhint %}

{% stepper %}
{% step %}

#### Click Add +

Click on **Add+** in the top right.&#x20;

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F6y4ss51gBbwQynf8Zq7z%2FSpacer.png?alt=media&amp;token=8a8dd986-4d82-4345-a3e3-0cc4e7c19012" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FrjcH8e7MUA3PXmhlY2xm%2FCustomer%20Contacts%20Add%2B.png?alt=media&amp;token=81d27d67-95cb-447a-a19b-fabd9dd1e0b8" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F6y4ss51gBbwQynf8Zq7z%2FSpacer.png?alt=media&amp;token=8a8dd986-4d82-4345-a3e3-0cc4e7c19012" alt=""><figcaption></figcaption></figure>

The **Add Contact** form will open.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Complete the Form

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F6y4ss51gBbwQynf8Zq7z%2FSpacer.png?alt=media&amp;token=8a8dd986-4d82-4345-a3e3-0cc4e7c19012" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F1E8XYODFD4nE56CIFgjB%2FAdd%20Contact.png?alt=media&amp;token=736eee2a-9a54-494d-9bbc-85a345320a60" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F6y4ss51gBbwQynf8Zq7z%2FSpacer.png?alt=media&amp;token=8a8dd986-4d82-4345-a3e3-0cc4e7c19012" alt=""><figcaption></figcaption></figure>

**First Name**&#x20;

Enter the first name of a representative/contact for the customer's business/company.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FBPKlxKQqC6kxr8SbKMqh%2FSpacer.png?alt=media&amp;token=f615a829-f279-45a9-a26c-e6bb89fe6cb2" alt=""><figcaption></figcaption></figure>

**Last Name**&#x20;

Add the last name/surname of a representative/contact for the customer's business/company.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FBPKlxKQqC6kxr8SbKMqh%2FSpacer.png?alt=media&amp;token=f615a829-f279-45a9-a26c-e6bb89fe6cb2" alt=""><figcaption></figcaption></figure>

**Role/Department**&#x20;

Enter the contact’s role or department (eg. Store Manager, Accounts). This information will be displayed in the contacts list and on the contact’s details page.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FBPKlxKQqC6kxr8SbKMqh%2FSpacer.png?alt=media&amp;token=f615a829-f279-45a9-a26c-e6bb89fe6cb2" alt=""><figcaption></figcaption></figure>

**Email**&#x20;

Enter a contact email for the customer.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FBPKlxKQqC6kxr8SbKMqh%2FSpacer.png?alt=media&amp;token=f615a829-f279-45a9-a26c-e6bb89fe6cb2" alt=""><figcaption></figcaption></figure>

**Mobile**&#x20;

Add a contact mobile phone number for the customer.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FBPKlxKQqC6kxr8SbKMqh%2FSpacer.png?alt=media&amp;token=f615a829-f279-45a9-a26c-e6bb89fe6cb2" alt=""><figcaption></figcaption></figure>

**Phone**&#x20;

Add a contact phone number for the customer.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FBPKlxKQqC6kxr8SbKMqh%2FSpacer.png?alt=media&amp;token=f615a829-f279-45a9-a26c-e6bb89fe6cb2" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

#### Settings

Additional settings for managing the contact and controlling their communication preferences.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F2qdT2py0FMsY1GXnHcFP%2FCustomer%20Add%20Contacts%20-%20Settings.png?alt=media&amp;token=5bede46f-ebc4-4a79-b356-5d0d6e960538" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

**Locations**

Select the locations for which the contact will receive order notifications.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

**Notifications**

Select the types of notifications the contact will receive.

* **Order Emails** – Sends order-related emails to the contact.
* **Delivery Emails** – Sends delivery-related emails to the contact.
* **Invoice Emails** – Sends invoice-related emails to the contact.
* **Recall SMS** – Sends product recall notifications to the contact by SMS.
* **Order SMS** – Sends order-related notifications to the contact by SMS.
* **Delivery SMS** – Sends delivery-related notifications to the contact by SMS.
* **Recall Emails** – Sends product recall notifications to the contact by email.
* **Product Offer Emails** – Sends emails to the contact about product offers and promotions.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

**Notes**

Add any relevant internal notes about the contact. These notes are for internal reference only and are **not visible to customers**.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

***

{% endstep %}

{% step %}

#### Click Save

Click <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FwZDu3NeCe1p7WkaimJPA%2FSAVE.png?alt=media&amp;token=cbe99225-782a-4629-9900-a3938d8bce96" alt="" data-size="line"> to save all the contact's details.&#x20;

The new contact will show in the **Contacts** list.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F6y4ss51gBbwQynf8Zq7z%2FSpacer.png?alt=media&amp;token=8a8dd986-4d82-4345-a3e3-0cc4e7c19012" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

### Editing a Contact

{% hint style="warning" %}
You can only edit contacts that you have added yourself.
{% endhint %}

{% stepper %}
{% step %}
Select the customer whose contact you would like to edit:

1. Select **Customers** from the main menu.
2. Select the customer.

{% endstep %}

{% step %}
Select the contact you would like to edit:

1. Go to the **Contacts** tab.
2. Select the contact.

{% endstep %}

{% step %}
Click the 3 dots on the top right and select **Edit Contact.**

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2Fzvp91UM0MU7lmSPlmEPi%2F5%20-%20Customer%20Contact%203%20Dot%20Edit%20Contact.png?alt=media&amp;token=57a65cf8-f48c-41c4-bf59-8f7977668113" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

The **Edit Contact** form will open.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Change any required details for the contact, following the guidelines for [#adding-a-contact](#adding-a-contact "mention") above.&#x20;

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FyFeCvbum3AYtyknlbaaD%2FEdit%20Contact%20Form.png?alt=media&amp;token=fd6b60e6-5223-4c03-b258-f9f7bafdf6a9" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Click <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2Fw7vNdWre4ViL4czC3qLv%2FSAVE.png?alt=media&amp;token=96a25e18-5d77-4c97-82c6-d9d9d6362740" alt="" data-size="line"> to apply the changes.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

### Removing a Contact

{% hint style="warning" %}
You can only remove contacts that you have added yourself.&#x20;
{% endhint %}

{% stepper %}
{% step %}
Select the customer whose contact you would like to remove:

1. Select **Customers** from the main menu.
2. Select the customer.

{% endstep %}

{% step %}
Select the location you would like to remove:

1. Go to the **Contacts** tab.
2. Select the contact.

{% endstep %}

{% step %}
Click the 3 dots on the top right and select **Remove Contact.**

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F8zy8CSgzQmvQ5CXXGOzf%2F7%20-%20Customer%20Contact%203%20Dot%20Remove.png?alt=media&amp;token=6633b6d5-eb7f-4ed5-bc27-4f422b4c6376" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

You will be asked to confirm.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F45Us1v3c7SwmuhJf3Sob%2F8%20-%20Customer%20Contact%20-%20Confirm%20Remove.png?alt=media&amp;token=0bdca723-52ef-4f93-b8e6-5a25887a1b45" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

Click <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FTzxnIMyCkjx0NyvvVOci%2FRemove.png?alt=media&amp;token=1fd6a85a-2ccc-46e4-a6c1-bdcec16db7b8" alt="" data-size="line">.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FbJDih3Dwv41QavjV1QDa%2FSpacer.png?alt=media&amp;token=6c34f805-9610-4de9-8f8a-a029f13dd1a1" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.supplyd.co/supplyd-erp/customers/managing-customers/customer-contacts.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
