> For the complete documentation index, see [llms.txt](https://help.supplyd.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.supplyd.co/supplyd-erp/customers/managing-customers/additional-options-for-managing-a-customer.md).

# Additional Options for Managing a Customer

Using the Additional Options helps you quickly perform key customer management tasks and access useful actions from one convenient location.

The **Additional Options** menu provides access to additional actions for managing a customer in Supply’d. These options allow you to perform tasks that are not part of the customer’s standard details and tabs.

This document explains the additional options available and how to use them when managing a customer.

***

## Accessing the Options

Selecting **Customers** from the main menu displays a list of all your customers. Select a customer to open their details.

{% hint style="success" %}
👉 The **Customers** page and the options available in the **Customers** list are explained in[The Customers Page](/supplyd-erp/customers/the-customers-page.md) document.
{% endhint %}

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FlJ7KBdp3NKlunAJL33Aa%2F1%20-%20Customers%20About%20Tab.png?alt=media&amp;token=688c3b23-783e-4b64-b78d-a0b21792fc8a" alt=""><figcaption></figcaption></figure>

Click on the 3 dots in the top right to open a menu with additional options.

{% hint style="info" %}
**Note:** This menu is the same across all tabs.
{% endhint %}

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F0bTlGaPQuzdRxjJ5TVqv%2FCustomer%203%20Dot%20Menu.png?alt=media&amp;token=0e4118f6-ba9b-43a2-b4ec-fc36b666b06e" alt=""><figcaption></figcaption></figure>

* [#edit-customer](#edit-customer "mention")
* [#actions](#actions "mention")
  * [#next-call-date](#next-call-date "mention")
  * [#apply-credit-hold](#apply-credit-hold "mention")
  * [#merge-customer](#merge-customer "mention")
  * [#get-invite-link](#get-invite-link "mention")
  * [#get-invite-link-1](#get-invite-link-1 "mention")
* [#export-greater-than](#export-greater-than "mention")
  * [#export-greater-than-1](#export-greater-than-1 "mention")
  * [#get-invite-link](#get-invite-link "mention")
  * [#get-invite-link-1](#get-invite-link-1 "mention")
* [#remove-customer](#remove-customer "mention")

***

## Edit Customer

Opens the **Edit Customer** form, where you can update the customer’s information and make any required changes.&#x20;

👉 For detailed instructions, see the [Managing a Customer](/supplyd-erp/customers/managing-customers/managing-a-customer.md#editing-a-customer) section of [Managing a Customer](/supplyd-erp/customers/managing-customers/managing-a-customer.md) document.

***

## Actions

The options under **Actions** will vary depending on the customer type.

For <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FFTHs4zC4hhGk6SbI5YDc%2FSUPPLY'D.png?alt=media&amp;token=e59dbd39-c413-47a7-a51f-e8ca7aef4d25" alt="" data-size="line"> customers:

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F0NsQUKyynrrrz72IvOuA%2FActions%20Supply'd.png?alt=media&amp;token=2b47d653-f558-421a-98c7-6df83feab9b7" alt="" width="375"><figcaption></figcaption></figure>

For <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F8B1C3zJDYw7ImFTX0Km9%2FCUSTOM.png?alt=media&amp;token=05d3ab51-6b48-4c07-906e-d8447a7798c4" alt="" data-size="line"> customers:

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FhK9ExXLd3CK7GSmyHp3x%2F16%20-%20Actions%20-%20Custom.png?alt=media&amp;token=438db8d6-4d9c-42d5-8125-585ec63559f0" alt="" width="352"><figcaption></figcaption></figure>

***

### Next Call Date

Opens the **Set Next Call Date** to set a date and location for a sales rep call.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FUcC7talyOLrJRYgEtxJ0%2F2%20-%20Next%20Call%20Date%20Form.png?alt=media&amp;token=99b57b24-a1c6-40e3-8080-be97bf9cc35e" alt="" width="563"><figcaption></figcaption></figure>

**Customer**&#x20;

Automatically entered.

**Location**&#x20;

Select the location of the call from any locations set for this customer.

**Next Call Date\* \[required field]**&#x20;

Clicking this field will open a calendar for you to select the next call date.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FUhbgMjPmvSnpBPlf0nd6%2FNext%20Call%20Date%20Calendar.png?alt=media&amp;token=a88016f0-1da1-4be2-9767-0f1212d3fb97" alt="" width="375"><figcaption></figcaption></figure>

***

### Apply Credit Hold <a href="#apply-credit-hold" id="apply-credit-hold"></a>

To place a hold on any credit arrangements you may have with this customer. This will automatically set future orders from this customer to be on hold.&#x20;

You will be asked to confirm.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F7YCascujwlU20cvwybzF%2F4%20-%20Confirm%20Apply%20Credit%20Hold.png?alt=media&amp;token=64e306aa-6271-4d3c-91bd-48d40d909822" alt="" width="375"><figcaption></figcaption></figure>

Click <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FKSA3Cy04jNAwc9iPwYtb%2FAPPLY.png?alt=media&amp;token=943fcef0-4caf-4fcd-acfb-b62a018f9f58" alt="" data-size="line">.

***

### Merge Customer (Custom Customers only) <a href="#merge-customer" id="merge-customer"></a>

Two types of customers can exist in Supply'd: customers who have their own Supply'd account - <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FFTHs4zC4hhGk6SbI5YDc%2FSUPPLY'D.png?alt=media&amp;token=e59dbd39-c413-47a7-a51f-e8ca7aef4d25" alt="" data-size="line"> customers, and customers you have created and manage yourself - <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F8B1C3zJDYw7ImFTX0Km9%2FCUSTOM.png?alt=media&amp;token=05d3ab51-6b48-4c07-906e-d8447a7798c4" alt="" data-size="line"> customers. If a customer registers on Supply'd and creates a duplicate in your list, you can use the merge feature to combine your offline version with their Supply'd account.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FYjQDB538KJFFAQtIzyGB%2FMerge%20Customer.png?alt=media&amp;token=4a766312-16f0-485d-9316-6c0bd5fe285e" alt="" width="563"><figcaption></figcaption></figure>

This option merges an offline or invited customer with a Supply’d customer. All settings, orders, pricing, and credits associated with the offline or invited customer will be transferred to the Supply’d customer.

{% hint style="danger" %}
**This action is irreversible**, so ensure you have selected the correct customers before proceeding with the merge.
{% endhint %}

***

### Convert to Lead  (Custom Customers only) <a href="#get-invite-link" id="get-invite-link"></a>

You will be asked to confirm.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F3ggOuubJmE4Rf5vjOiNH%2F6%20-%20Convert%20to%20Lead.png?alt=media&amp;token=c073f904-d8c2-4a4b-9248-9154d9331649" alt="" width="375"><figcaption></figcaption></figure>

***

### Get Invite Link  (Custom Customers only) <a href="#get-invite-link" id="get-invite-link"></a>

The URL you can share with your customers so they can register and purchase from your Supply'd store. The link will automatically sign them up for a free **Lite** account, and they will require approval before they can purchase from you.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F9snlir9snZ3SH7cv3Z5g%2FCustomer%20Invite%20Link.png?alt=media&amp;token=9e96f853-27b1-4704-92cc-9827fa49eae2" alt="" width="563"><figcaption></figcaption></figure>

***

## Export <a href="#export-greater-than" id="export-greater-than"></a>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F6Qyzt1F8qYFXaapRXSN4%2FExport.png?alt=media&amp;token=19a9bc53-c943-4fdd-8517-9f6dbbfcb156" alt="" width="347"><figcaption></figcaption></figure>

***

### Customer Price List <a href="#export-greater-than" id="export-greater-than"></a>

Selecting this will open the **Generate Price List** form.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FEQSYpTOgDCUYeNPQHsYd%2F1%20-%20Generate%20Price%20List%20copy.png?alt=media&amp;token=e48b5282-d0ed-448b-9b3e-a3238ae0a01a" alt=""><figcaption></figcaption></figure>

**Customer**

This field is automatically populated when a customer is selected. However, you can change it by clicking the "**X**" next to the name. Clicking on the field will display a list of your customers to choose from.

**Template\* \[required field]**

Select the template to use to generate the document.

👉 See the [Templates](/supplyd-erp/settings/templates.md) document for more information.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FjRUsAQgy4iykqu70tky3%2FTemplate.png?alt=media&amp;token=3d6776a3-1e2b-4c83-9a76-d659a8226149" alt="" width="375"><figcaption></figcaption></figure>

**Products\* \[required field]**

Select the products to include in the price list.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FidHLeQox3fVonbWx91dO%2FProducts%20Drop%20Down.png?alt=media&amp;token=9b210e55-9bb0-42c3-891b-f82240d5d6e2" alt="" width="375"><figcaption></figcaption></figure>

* **Pantry Items:** Products that are in the customer's Pantry List.

**Split By Categories\* \[required field]**

Choose whether items on the price list should be grouped into categories.&#x20;

**Fields**

Select the fields you would like to include in the price list.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FIuuitdTMp0D3ATQJbecc%2FPrice%20List%20Fields.png?alt=media&amp;token=4324d4d9-72c4-4385-aa13-39aadbe13253" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Fields can be excluded by clicking the “**X**” next to the field name.
{% endhint %}

Click <img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FUG97iB4If4otIdgF7Pld%2FGENERATE.png?alt=media&amp;token=291e4d28-5764-4992-8755-e9c5cdd1f07e" alt="" data-size="line"> to create a price list based on your selected options.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F8ZORIU8QCzd7PszKCEk9%2FPrice%20List.png?alt=media&amp;token=31335a6b-af12-4faf-b32c-34ed3846410a" alt="" width="563"><figcaption></figcaption></figure>

***

### Call Logs <a href="#call-logs" id="call-logs"></a>

Allows you to export details of all calls from this customer into a spreadsheet, including customer, date, location and any relevant notes.

<figure><img src="https://open.gitbook.com/~gitbook/image?url=https%3A%2F%2F2965503026-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FDaPYJDB89ny0x7wcMedb%252Fuploads%252FoQJ5zZvhimlqLmtiabKb%252FScreenshot%25202025-04-09%2520at%25203.32.03%25E2%2580%25AFpm.png%3Falt%3Dmedia%26token%3D9739e870-ae39-4482-b280-c9c57cac2824&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=90a49509&#x26;sv=2" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2F2KIRwdLqep83kOVeeP9x%2FExport%20Call%20Logs%20Form.png?alt=media&amp;token=0d06a2f2-ba0b-4782-aa9b-4311783a21b2" alt="" width="563"><figcaption></figcaption></figure>

***

### Product Sales Report <a href="#product-sales-report" id="product-sales-report"></a>

Allows you to export details of all sales from this customer, within a selected date range, into a spreadsheet, including products, pricing, dates, etc.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FMdEj7tilxtuNFpvgsPeG%2FExport%20Customer%20Product%20Sales%20report.png?alt=media&amp;token=a7b7285c-a5a5-41b2-a418-7cfd0421de9e" alt="" width="563"><figcaption></figcaption></figure>

***

### Credit Summary <a href="#product-sales-report" id="product-sales-report"></a>

Downloads a summary of all credits that have been applied to this customer's account.

<figure><img src="https://2965503026-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDaPYJDB89ny0x7wcMedb%2Fuploads%2FWbO7eoLL1ezyd6MlhSe4%2FExport%20Credit%20Summary.png?alt=media&amp;token=d5f935af-779a-4790-b698-b7136a5c8126" alt=""><figcaption></figcaption></figure>

***

## Remove Customer <a href="#remove-customer" id="remove-customer"></a>

Will remove the customer. You will be asked to confirm.

***


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.supplyd.co/supplyd-erp/customers/managing-customers/additional-options-for-managing-a-customer.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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