Customer Group Specific Pricing

Customer Group-specific pricing makes it easy to apply tailored pricing to different customer groups, helping you manage pricing consistently and efficiently.

Customer Group Pricing in Supply’d allows you to set specific pricing for groups of customers rather than individual accounts. By assigning a customer to a group (eg. wholesale, retail, VIP), the system automatically applies the group’s pricing rules to their orders. This makes it easier to manage discounts, special rates, or tiered pricing for multiple customers at once, ensuring consistent and efficient pricing management.

👉 See the Customer Groups document for details on adding and managing customer groups.

This document will guide you through the process of adding specific pricing to Customer Groups in Supply’d.

The Customer Groups Pricing Page

To view the Customer Groups Pricing:

Select Customers from the main menu.
Go to the Groups tab.
Select the Group.
Go to the Pricing tab.

The Pricing tab shows any special pricing or discounts applied to the customer group. You can also add new group pricing here.

Adding Customer Group Pricing

Go to the Customers Groups Page

Select the group you would like to add pricing for.

Select Customers from the main menu.
Go to the Groups tab.
Select the group.

Go to the Pricing Tab

Go to the Pricing tab. If you have added any pricing for the group it will show here.

Click Add+

Click or Add+ in the top right.

The button is only displayed when no pricing has previously been added to the customer group. To add additional pricing, use Add +.

The Add Customer Pricing form will open.

Complete the sections as follows:

Store

Choose which store the Customer Group-specific pricing will apply to. If you have multiple stores, select the relevant store to ensure the pricing is applied to the correct location.

This field will only show if you have multiple Supply'd Stores.

Adjustment

Adjustment Type

Select the type of price adjustment.

Depending on your selection, an additional field will appear, allowing you to enter the relevant adjustment.

Price Override: Override the price to a new price, eg. $9.90.

Increase $: Increase by a fixed dollar amount, eg. $5 increase.

Increase %: Increase by a percentage amount, eg. 10% increase.

Discount $: Discount by a fixed dollar amount, eg. $5 off.

Discount %: Discount by a percentage amount, eg. 10% off.

Apply Adjustment

Where to apply the adjustment.

Apply Adjustment To* [required]

Choose whether you want to apply the pricing adjustment to All Products or to specific products, categories, or brands for this customer group.

Depending on your choice, an additional field will appear, allowing you to make the relevant selections.

All Products: When All Products is selected, the pricing will apply to all products available to the selected customer group.

Products: When Specific Products is selected, an additional Products field will appear, allowing you to select the specific products to which you want to apply the price adjustment.
Clicking or typing in the field will bring up a list of your products to select from.

Categories: When Specific Categories is selected, an additional Categories field will appear, allowing you to select the specific categories to which you want to apply the price adjustment.
Leave the field blank if you do not want to apply it to any categories.
Brands: When Specific Brands is selected, an additional Brands field will appear, allowing you to select the specific brands to which you want to apply the price adjustment.
Leave the field blank if you do not want to apply it to any brands.

Save

Click to apply the group pricing.

The pricing will show in the Customer's Group Pricing list.

Take care to avoid conflicting pricing rules, since the system will apply the first eligible rule in the list when you create a sales order. For example, if you have a 10% discount on all products listed before a 50% discount on selected items, the system will apply the 10% discount.