Adding Individual Customer Specific Pricing
Customer-specific pricing lets you set discounts for customers or groups, applying negotiated rates to selected products.
Customer-specific pricing allows you to set unique prices for individual customers purchasing from a specific store, giving you flexibility to tailor deals, reward loyalty, or meet contract requirements. Instead of applying the same standard price list to everyone, you can assign special rates that automatically apply when that customer places an order. This makes managing agreements simple, reduces manual adjustments, and ensures accuracy at checkout.
👉 For details on adding specific pricing to a Customer Group, see the Customer Group Specific Pricing document.
This document will guide you through adding Customer-Specific Pricing for an individual customer.
Adding Customer Specific Pricing to an Individual Customer
In order to apply customer specific pricing to a single customer you will need to ensure you have added or connected to the customer.
👉 See the Adding a Customer & Connecting with a Supply'd Customer documents.
Click Add Pricing or Add+
Click 
, or Add + in the top right corner.
The button will only appear if the customer does not already have specific pricing set.
The Add Customer Pricing form will open.
To open or close the sections on this form click the little arrows to the right of the titles (as circled in red above).
Complete the fields as per the guidelines below:
Adjustment
The type of adjustment and the amount to apply to the customer’s pricing.
Adjustment Type* [required]
Select the type of adjustment you would like to apply.
Depending on your selection, an additional field will appear, allowing you to enter the relevant adjustment.
Price Override: Override the price to a new price, eg. $9.90.
Increase $: Increase by a fixed dollar amount, eg. $5 increase.
Increase %: Increase by a percentage amount, eg. 10% increase.
Discount $: Discount by a fixed dollar amount, eg. $5 off.
Discount %: Discount by a percentage amount, eg. 10% off.
Apply Adjustment
Choose where the adjustment should be applied. This determines whether the pricing change applies to all products, specific categories, or individual items for that customer.
Apply Adjustment To* [required]
Choose whether you want the adjustment to apply to All Products, Specific Products, Specific Categories, or only Select Brands for this customer.
Depending on your choice, an additional field will appear (except for All Products), allowing you to make the relevant selections.
All Products: The pricing will apply to all products available to the selected customer group.
Products: When Specific Products is selected, an additional Products field will appear, allowing you to select the specific products to which you want to apply the price adjustment.
Clicking or typing in the field will bring up a list of your products to select from.
Categories: When Specific Categories is selected, an additional Categories field will appear, allowing you to select the specific categories to which you want to apply the price adjustment.
Brands: When Specific Brands is selected, an additional Brands field will appear, allowing you to select the specific brands to which you want to apply the price adjustment.
Take care to avoid conflicting pricing rules, since the system will apply the first eligible rule in the list when you create a sales order. For example, if you have a 10% discount on all products listed before a 50% discount on selected items, the system will apply the 10% discount.
Editing Customer Specific Pricing
To edit a pricing for a customer:
Select Customers from the main menu to open the Customers page.
Click on the customer you would like to edit the pricing for.
Go to the Pricing tab and click on the discount you would like to edit.
The Edit Customer Pricing form will open.
Change any details required, as per the guidelines for adding the pricing.
Click the 
button to update the pricing for this customer.
Removing Customer Specific Pricing
To remove a customer pricing:
Select Customers from the main menu to open the Customers page.
Click on the customer you would like to edit the pricing for.
Go to the Pricing tab and click on the discount you would like to remove.
The Edit Customer Pricing form will open.
Click on the 3 dots in the top right and select Remove Pricing. You will be asked to confirm.
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